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New Construction Leasing Specialist

4 months ago

St Paul, United States Norhart Full time

Norhart is driven by a simple purpose, to create a better way to live through the apartments we build and manage. To fulfill that purpose, we need a fantastic team. As our Leasing Specialist you exude pride, bring your passion for people, apartment living and community building with you to work every day. You will get to work in our brand new building in Oakdale.

Schedule: Tuesday-Saturday with additional hours for resident events as needed typically

NORHART’S MISSION, PURPOSE, & VALUES:

Mission: Building and leasing quality apartments

Purpose: Creating a better way to live

Values: A great team is made up of great people. In our company these people exhibit 5 key values. These values are a way of life for everyone who works here. From our top-level managers to entry level employees these values are lived out every day. We hire and promote based on these characteristics. To be successful here you too must embody these values.

  • Achieve Great Things: We love our work We were born to do it. We accomplish far more than what others thought possible. We exhibit unrelenting reliability. When we say something will be done, it will be done. We solve the root problem instead of settling for a quick fix.

  • Improving Something Every Day: We dare to question the status quo. We are always looking for ways to simplify, automate, and change the ‘normal workflow’. One way that we do this is to dedicate ourselves to make small changes and improvements every day, with the expectation that those small improvements will add up to something significant.

  • Be a Genuine Human: Being a genuine human means that we are kind, supportive, and humble. We share credit, admit our mistakes, and learn from them. We are open, honest, and vulnerable. It’s about being fully and painfully honest about work related issues in a respectful and positive way while building professional friendships.

  • Obsessing Over the Resident Experience: Obsessing over the resident experience means we strive to ensure a frictionless environment for our tenants such as caring about every little impact our work has on them. It is relentlessly improving our building designs, taking on feedback, and considering their overall well-being in every action we take. From the moment we break ground on a new project, to the final day we serve a resident, it is the responsibility of EVERY Norhart employee to OBSESS over the experience that resident is going to have with us.

  • Level Yourself Up: We want to be the best in the world at what we do. We want to be so much better than the competition that the fight isn’t fair. We own our own self-improvement, and we push our mentors to teach us more. We are always looking for ways to improve our company, our team, and ourselves.

Responsibilities

  • Accept and process rental and renewal applications including credit check, rental history, etc. ensuring all elements are completed in a timely manner.

  • Assemble and explain new residents’ move-in packet and orientate new residents to community.

  • Assist with move-out process to ensure best in class feedback.

  • Distribute all company or community-issued notices.

  • Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments. Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem. Ensure proper follow-up occurs.

  • Contribute to cleanliness and curb appeal of the community on continuing basis.

  • Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager.

  • Demonstrate an ability to support and contribute to community team.

Requirements

  • Two years of experience in customer service.

  • Previous new lease up experience or 3+ years of leasing/property management experience preferred

  • Strong sales background

  • High school diploma/GED required (Associate degree or higher preferred)

  • Excellent problem solving and communication skills

  • Solid knowledge of MN fair housing regulations

  • Ability to work a flexible schedule, including evenings and weekends.

  • Ability to prioritize and work independently as well as work cohesively within a team with great attention to detail and accurateness

  • Canva experience

  • Social Media

Benefits

  • Fantastic Health Care Plan offering a $0 monthly premium for coverage

  • Dental Coverage

  • Vision Coverage

  • Retirement Plan with company match up to 4% (401K)

  • Unlimited Paid Time Off (Vacation & Holidays)

  • Volunteer Time Off (16 hours per year of paid time off to volunteer at your favorite charity)

  • Life Insurance (Basic, Voluntary & AD&D)

  • Short Term & Long Term Disability

  • Maternity & Paternity Leave

  • Training & Development

  • Career Advancement Opportunities