Operations Specialist, Associate
2 weeks ago
Your Role
The IFP Installation and Billing team is tasked with completing all installation and billing activities for our Individual Family Plan (IFP) and Medicare Supplement subscribers. The Operations Specialist, Associate will report to the IFP Installation Operations Supervisor. In this role you will help ensure processes are efficient, documented, and without gaps. You will look to find opportunities to drive improvements and partner with internal stakeholders to ensure our work remains compliant and completed in a timely manner based on approved service level agreements.
Your Knowledge and Experience
- Requires a bachelor's degree or equivalent experience
- 0-2 years of prior relevant experience
- Consumer enrollment, eligibility, or billing experience in healthcare insurance preferred
- Experience reviewing processes to determine gaps and potential efficiencies
- Ability to multi-task and frequently change priorities
- Strong verbal and written communication skills as well as the ability to facilitate meetings and trainings, provide feedback in a professional manner, and report out on department inventory as needed.
- Proficiency in Microsoft Office programs, especially Excel
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