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Scheduler

2 months ago

Los Angeles, United States Surgery Partners Full time
Description

JOB TITLE: Scheduler

GENERAL SUMMARY OF DUTIES: Responsible for scheduling up to 50-70 cases per day and will work to fill every open room and open space on the schedule. He/She will be an integral part of our Front Desk Team and will be valued and a high-profile member of our organization.

* Scheduling: A scheduler coordinates procedures and surgeries within the time constraints of an ASC environment.
* Managing cancellations: A scheduler manages cancellations and finds alternatives as needed.
* Communicating: A scheduler communicates with physician offices, patients, staff and health care professionals about surgery or procedures.
* Maintaining records: A scheduler obtains and organizespatient demographics for insurance information and special surgical needs for surgeries.
* Working with multiple systems: A scheduler may use multiple systems and applications to schedule surgeries and procedures.

SUPERVISION RECEIVED: Administrator

ESSENTIAL FUNCTIONS:

1. Counseling patients and scheduling surgeries for multiple physicians.
2. Schedule surgeries and work with primary care physicians on a daily basis to ensure each patient has their history and physicals completed prior to surgery.
3. Complete all necessary paperwork for each procedure on the physicians' schedule.
4. Pre-certify any procedures on the schedule that require pre-certification.
5. Must be capable of multi-tasking and working with a diverse patient population.
6. Provide back up support for the Front Office as needed.
7. Other duties as needed.

EDUCATION/EXPERIENCE:

High School

2 years of previous experience scheduling surgeries and/or procedures

Experience with a variety of insurances

Understands medical terminology and is comfortable navigating a clinical environment.

KNOWLEDGE:

1. Knowledge of clinic policies and procedures.

2. Knowledge of computer systems, programs and spreadsheet applications.

3. Knowledge of medical terminology and be familiar with scheduling software.

SKILLS:

1. Skill in gathering and reporting claim information.
2. Skill in solving utilization problems.
3. Skill in written and verbal communication and customer relations.
4. Experience in a medical office as a scheduler.
5. Fast and accurate data entry.
6. Service oriented, patient demeanor.
7. Ability to multi-task, manage time effectively, and deliver results.
8. Strict attention to detail.
9. Intermediate computer skills and knowledge of Microsoft Office and Excel.

ABILITIES:

1. Ability to work effectively with medical staff and physician offices.
2. Ability to identify, analyze and solve problems.
3. Ability to deal courteously and professionally with internal and external customers.
4. Ability to provide excellent customer service

PHYSICAL/MENTAL DEMANDS: Requires sitting and standing associated with a normal office environment.

ENVIRONMENTAL/WORKING CONDITIONS: Fast-paced office environment with heavy telephone work. Occasional late day finishing tasks.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Benefits:

  • Comprehensive health, dental, and vision insurance
  • Health Savings Account with an employer contribution
  • Life Insurance
  • PTO
  • 401(k) retirement plan with a company match
  • And more

Equal Employment Opportunity & Work Force Diversity

Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.