Customer Success Architect

2 weeks ago

San Jose, United States Cisco Full time

***Application window is expected to close on 12/20/2024***

The preferred location for this requisition is Offsite, RTP, NC.

Isovalent, now part of Cisco, is the company founded by the creators of Cilium and eBPF. Cisco Isovalent builds open-source software and enterprise solutions solving networking, security, and observability needs for modern cloud native infrastructure. The flagship technology, Cilium, is the choice of numerous, industry-leading, global organizations.

About this Role:

The Solutions Architect (SA) team is a distributed team of subject matter experts Kubernetes, Cloud Native technologies and networking. The team is the primary catalyst of our customers' value realization with Cisco Isovalent Cilium Enterprise. SAs engage daily with customers. They are thought leaders who bring their deep expertise in cloud native technologies to make sure our customers are running reliable production workloads. They are also great collaborators and problem solvers, not afraid of coordinating and engaging with multiple groups (engineering, partners, product, marketing etc...) to bring the best of Cisco Isovalent and our product with the help of our customers. Last, SA are great coaches, capable of distilling new concepts and technologies to our customers and presenting various solutions and their tradeoffs to our customers. Above all, SAs are amazing teammates.

What You'll Do:
  • Help our customers be successful with Cilium Enterprise
  • Engage with assigned customer accounts to accelerate their value realization by designing, implementing and guiding production rollouts
  • Build deep technical relationships with key customer stakeholders and be a trusted advisor
  • Conduct workshops for customers on our existing and new product capabilities
  • Bring your customer's domain knowledge to collaborate with engineering and support teams to unblock customer issues
  • Help create workshops, training material, reference architectures, product documentations and any relevant artifact that would help us provide additional value to our customers, deepen their understanding of our technology and run the most reliably in production
  • Be continuously passionate about technology, an expert opinion and prior experience with Open Source Software (OSS), Kubernetes and cloud providers to build enterprise grade, scaled solutions solving networking, security, and observability needs for cloud native infrastructure
  • Hunger to learn leading technology and collaborate with world class technical talent
Minimum Qualifications:
  • 3+ years of experience in advanced Kubernetes architectural components and their relationships.
  • 3+ years of experience leading or playing a critical role in helping customers adopt Kubernetes and auxiliary cloud-native technologies at scale in production environments.
  • 3+ years of experience with at least one major cloud provider (AWS, Azure, or GCP).
  • 3+ years of experience in networking knowledge, including in-depth experience with Kubernetes networking.
Preferred Qualifications:
  • Knowledge of best practices for operating systems security and their application in cloud-native technologies.
  • Experience embedding monitoring in designed solutions and understanding the pillars of observability.
  • Experience designing enterprise-grade Kubernetes-based systems.
  • Familiarity with automation tools and technologies for repetitive tasks.
  • Ability to provide well-structured technical reasoning and insights about various technologies in the CNCF landscape.
  • Demonstrated ability to make informed recommendations for cloud-native solutions based on technical and business needs.
Why Cisco Secure

We're global, we're adaptable, we're diverse, and our security portfolio is as extensive as it is groundbreaking. Have you heard of Threat, Detection & Response, Zero Trust by Duo, Common Services Engineering, or Cloud & Network Security? Those are only a few of our product teams The only thing we're missing is YOU.

Join an enterprise security leader with a start-up culture, committed to driving innovation and giving you the opportunity to make an impact. We #InnovateToWin and we know we're better together, that's why we're dedicated to inclusivity, collaboration, and diversity in everything we do.

We're proud to be the Best Small and Mid-Size Enterprises Security Solution Cisco Secure continues to grow and evolve year after year with 100% of Fortune 100 Companies using our products, and we're excited to see the new heights we'll reach with your passion for security, your customer focus, and your desire to change things up

There are so many amazing reasons to join Cisco. Learn more here

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