AWS Connect Engineer and Architect

3 weeks ago

Chicago, United States Patterned Learning AI Full time
Job Description
AWS Connect Engineer and Architect- Remote Job, 1+ Year Experience

Annual Income: $60K - $65K, Onsite

A valid work permit is necessary in the US/Canada

About us: Patterned Learning is a platform that aims to help developers code faster and more efficiently. It offers features such as collaborative coding, real-time multiplayer editing, and the ability to build, test, and deploy directly from the browser. The platform also provides tightly integrated code generation, editing, and output capabilities.

About the job

We are hiring for Amazon Connect Cloud Engineers and Architects who will spearhead the development and architecture of call flows and IVR within AWS Connect and configuration and implementation of the Amazon Connect Platform. The projects include migrating, modernizing, and deploying customer call centers on the Amazon Connect platform, integrating third-party solutions, developing feature functionality, and optimizing customer workloads within AWS.

The role also involves designing and implementing enterprise-class security, network, and systems management solutions while continually optimizing stack and infrastructure for cost efficiency, performance, availability, and security.

  • Migrate, Modernize and deploy customer call centers to the Amazon Connect platform Architect and design third party integrations with Amazon Connect
  • Develop feature functionality for Amazon Connect
  • Work internally to improve and develop products and services related to Call Center as a Service primarily operated by Amazon Connect.
  • You will collaborate with sales teams, leading solutions architects, and engineers in the solutioning and delivery process, focusing on public cloud architectures aligned with industry standards like the AWS Well-Architected Framework.
  • Key responsibilities include discovering, assessing, mobilizing, and executing client migrations, leveraging the latest public cloud service offerings to optimize environments, minimize technical debt, and reduce operating costs.
  • An automation-first approach is pivotal in implementing and maintaining client solutions.
  • Desired qualifications encompass a well-rounded IT Operations background, hands-on experience with AWS Connect, familiarity with various AWS services, and active AWS Associate certifications.
  • Successful candidates will possess a track record of technical consulting, architecture engagements, and managing AWS environments, along with proficiency in Infrastructure as Code (IaC) and configuration management languages.
  • Additional desirable qualifications include experience with the AWS Migration Acceleration Program (MAP), Salesforce, AWS CDK, and Workforce Management solutions.


Why Patterned Learning LLC?

Patterned Learning can provide intelligent suggestions, automate repetitive tasks, and assist developers in writing code more effectively. This can help reduce coding errors, improve productivity, and accelerate the development process.

The pattern recognition is particularly relevant in the context of coding. Neural networks, especially deep learning models, are commonly employed for pattern detection and classification tasks. These models simulate human decision-making and can identify patterns in data, making them well-suited for tasks like code analysis and generation.

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