PC Tech

3 weeks ago

Wichita Falls, United States United Regional Health Care System Full time
Summary of Essential Functions:
  • Must be able to perform those duties that pertain to the setup, installation, and support of United Regional approved PC hardware and software.
  • Provide technical assistance where necessary to insure that PC end-users have functioning hardware and other devices to do their jobs.
  • Utilize and maintain various databases reflecting hardware inventory, including serial numbers, location, port assignments, etc.
  • Work closely with and assists other PC Technicians to resolve PC and/or network problems.
  • Ensure Joint Commission compliance by working with management to understand and put into place practices to support the Information Management (IM) objectives.
  • Manage workload and project status utilizing work order system in order to track work load and other critical aspects.
  • May be called on to handle Help Desk functions.
Educational Requirements:
  • High School Diploma or equivalent.
  • Technical school, college, or work-related experience helpful.
  • Must be able to communicate effectively in English, both verbally and in writing.
Knowledge/Skills/Abilities:
  • Must be able to install and update computer equipment utilized by United Regional.
  • Must have experience with Microsoft Windows operating systems.
  • With some assistance, must be able to plan, manage, establish processes, and successfully complete projects in a timely manner.
  • Must possess a moderate level of problem solving and troubleshooting skills as well as the ability to work and communicate with all levels of management, both inside and outside the health care system.
Duties and Responsibilities:
  • Provides technical installation support for systems requiring remote access to United Regional networks
  • Manages workload using work order system and project management applications to ensure timeliness and consistency in meeting established deadlines.
  • Maintains documentation on maintenance performed and scheduled using work order system and project management applications.
  • Primary technical support for troubleshooting and correcting PC and network problems related to PC's. May perform routine maintenance on PCs and other peripheral devices.
  • Configures PCs with applications and operating systems to meet customer needs including but not limited to the following: Microsoft Windows, email and other applications, Microsoft Office applications, Drivers and Other multi-user applications.
  • Installs PC Operating System and release upgrades including, but not limited to: Windows updates, Client Access, Anti-Virus updates, and other multi-user updates and upgrades
  • Provides limited user training on PC/network use, software/hardware installation, printer use, information security and general system guidelines.
  • Evaluates and advises management of effect of new or modified programs as required.
  • Maintains inventory of hardware and software using the Hardware Database. Maintains working environment by keeping a safe, clean and orderly work space
  • Performs all other tasks/responsibilities as directed.

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