Admin Lead 1st Shift, Mon-Fri 7AM-3:30PM

3 weeks ago

Romeoville, United States RJW Logistics Full time
Job Purpose: To accept and schedule customer inbound orders to ensure customer satisfaction. To provide administrative support as required by personnel working in the Outbound Operations Department.

Essential Duties and Responsibilities:
  • Enter customer orders and scan / index documents as required.
  • Schedule the delivery of customer loads.
  • Properly document orders in computer and update customer contact information.
  • Maintain communications with customers regarding changes delivery schedules and potential service failures.
  • Handle all billing for the Inbound Department
  • Train associates on tasks of Inbound Departments such as, but not limited to: creating of Outbound paperwork, filing systems, billing functions, accuracy verification of inbounds, and AIB standards.
  • Clearly understand goals, policies, and procedures of RJW as well as those of the customers.
  • Communicate customer problems, leads, and inquiries to the appropriate personnel.
  • Maintain confidentiality of company information.
  • Recommend improvements and implement approved improvements.
  • Update reports as required by operations manager and COO.
  • Assist local dispatcher in update of Tee Cards.
  • Other tasks as assigned by manager.
Additional Responsibilities:
  • Positive telephone personality.
  • Capable of being trained to be 'Phone Assertive'.
  • Exceptional customer service skills.
  • Organizational and scheduling skills.
  • Computer abilities including word processing, spreadsheet, and ability to learn application software used by RJW.
Qualifications:
  • Basic office clerical skills.
  • Must be able to type at least 40 wpm.
  • 3 - 4 years of clerical experience.
  • Basic transportation / logistics experience.
Education and/or Experience Required:
  • High School Diploma or general education diploma (GED) is preferred.

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