Fraud Prevention Specialist

3 weeks ago

Farmers Branch, United States TIB,N.A. Full time

At TIB, we are committed to serving as Trusted Partners, for our community banks and our employees. We take great care to maintain our commitment to excellence and personalized service internally and externally. We are dedicated to providing a diverse work environment that fosters inclusivity and growth. We offer a best in class benefits package that includes comprehensive health, life, and disability coverage, 401(k) retirement savings, generous paid time off, parental leave, tuition reimbursement, and other little extras to make work fun. If this aligns with your values and you want to join a leader in the banking industry, we are hiring for a Fraud Prevention Specialist that will assist management with the day-to-day processing and responsibilities of the Security/Fraud department. Limits fraud exposure through analyses of fraud trends, reports, adjustments for fraud detection systems, and thorough investigations of pertinent facts on fraud cases. Assists with the daily monitoring of reports and functions. Provides support for the Fraud Claims team.

MAJOR DUTIES/ACCOUNTABILITIES

  • Ensures compliance with the Bank Secrecy Act and SAR requirements for accounts that meet filing requirements.
  • Prepares Suspicious Activity Report and identifies suspects within timeframes, including periodic review with management and the Compliance officer.
  • Analyzes fraud trends to detect fraud patterns and notifies the department manager.
  • Performs required scans and manages OFAC, FinCen, and Beneficial Ownership regulations.
  • Manages the CAMS process to ensure the department is taking appropriate actions on those accounts.
  • Ensures SAFE compliance by managing SAFE Online and FAR queues.
  • Ensures suspicious activity is detected in a timely manner to mitigate fraud losses while optimizing customer service and working with the department manager.
  • Works and manages the Fraud Department mailbox.
  • Reviews and works the daily Falcon reports and contacts cardholders to verify recent activity and updates invalid contact information.
  • Works the daily Travel processes (work-cases and calendar) to ensure the appropriate actions are taking place on those accounts with travel requests.
  • Responsible for the daily lost/ stolen report (ST) and daily reissues.
  • Works the daily Suspicious work-cases, Token work-cases, Address change work-cases, and all other Fraud Department work-cases.
  • Processes and destroys returned credit cards.
  • Pulls Ad-hoc reports and requests from management in order to fulfill Subpoena, Legal, and/or client requests.
  • Assists with daily, monthly, and quarterly Security related reports.
  • Prepares the notifications on Bank Guarantee and Principle fraud claims.
  • Answers incoming and transferred phone calls related to security/fraud issues.
  • Manages the upkeep and maintains access to the various applications used within the Fraud Department.
  • Assists with Customer Service calls when needed.
  • Assists with daily preparation of fraud closures.
  • Assists the Fraud department with the outgoing and incoming affidavit process.
  • Assists management with identifying and tracking various trends and making the appropriate recommendations for various strategy changed where necessary.
  • Stays abreast of fraud trends through related webinars and resource materials.
  • Complies with all banking laws and regulations, and maintains the confidentiality of bank and customer information.
REQUIREMENTS/DESIRED QUALIFICATIONS

Required
  • High school diploma or equivalent
  • 3-5 years' Bankcard/Fraud or Fraud Prevention experience
  • Ability to handle multiple tasks, priorities, and meet strict deadlines
  • Detail oriented
  • Must be flexible to adapt quickly to the needs of the department
  • Ability to communicate effectively, both verbally and in writing, and across all levels
  • Strong analytical skills
  • Solid judgment and decision-making skills
  • Strong organizational and follow-up skills
  • Strong PC skills
  • 10-Key by touch
  • Individual should possess good interpersonal skills and be able to work within and foster a team environment
  • Software:MS Office (Excel, Word, Access and Outlook); FDR, First Track
Preferred
  • FDR System experience

TIB is an equal opportunity employer and does not discriminate against an individual based on the individual's race, color, age, religion, sex, sexual orientation, gender (including pregnancy), gender identity, national origin, disability, genetics, citizenship status, veteran status or any other protected characteristic or activity.

The Major Duties/Accountabilities listed above are only a summary of the typical functions of this job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Management may elect to assign other responsibilities, tasks, and duties associated with this position. TIB requires a comprehensive background investigation, including criminal and credit history.

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