Call Center Services Agent I

2 weeks ago

Oak Ridge, United States ORNL Federal Credit Union Full time
The deadline to apply for this opportunity is May 13, 2024. This is not a remote position.

Job Description:To assist members and potential members with their telephone requests, explains services, responds to problems, offers additional products and services, and directs calls to the appropriate area.

Essential Functions & Responsibilities:

  • Assists members and potential members with inquiries by providing accurate, courteous, timely and professional phone service.
  • Answers questions about products and services and processes member transactions with zero errors.
  • Directs calls to the appropriate area. Directs escalated issues to the next level of authority.
  • Demonstrates and identifies opportunities for needed products and services to members by utilizing skills that drive positive customer service results.
  • Maintains security and compliance for member confidentiality.
  • Interacts with others in a team oriented environment and consistently meets performance expectations.
RequiredExperience: One or more years of customer service related experience required.One or more years of experience in a call center environment preferred.

Education: A high school diploma or GED.

Other skills required:
  • Excellent written and verbal communication skills required.
  • Must be detail oriented with excellent organizational skills.
  • Must possess mathematical ability to preform very basic math skills.
  • Must have the ability to multi-task.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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