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CX Designer

2 months ago

Newark, United States JSR Tech Consulting Full time
Job Description:

As CX Experience Designer you'll work in a multidisciplinary team, alongside researchers, experience designers, visual designers, and developers, to deliver best-in-class, human-centered products and services for the Marketing organization. Your role will be to analyze, plan, map, and create the most valuable and contextually accurate experiences that are simple, and intuitive for customers to use.
Not only will you be excited by the challenge of creating great products across multiple channels, devices, and platforms, but you will also be able to see and own the end-to-end journey as well as the detailed outcomes.

* Designs next generation enterprise digital experiences
* Collaborates directly with a team of product owners, marketing managers, and visual designers to create intuitive web interfaces that balance user need with business goals

Understand customer needs and identify where separate interactions should come together as one that meets that need
• rrange these separate interactions into rational screens, user flows, and digital touch-points for that product
• Look for commonalities in activities across experiences where new product opportunities could be realized
• Understand the core Human-Centered Design framework of an experience and design targeted improvements to that framework that accommodates new and improved process refinements and deliverables
• Create and rapidly iterate interactive prototypes by task, scenario, and journey
• Identify and design new cross-functional design patterns and standards
• Co-creating designs with developers, marketing, and product stakeholders
• Put forward new cases for design improvements with marketing and product managers
• Communicate with detailed design and industry-backed decisions and be able to represent all experience touch-points
• Engage and align with all multidisciplinary teams across the customer office business
• Run and lead Design Thinking, Lean Business Canvas workshops, design sprints, and other collaborative activities
• nalyze failure within existing experiences and identify root causes for that failure that can be translated into solutions
• Identify opportunities for cost reduction and process improvement within existing services