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Service Manager

1 month ago

Sierra Vista, United States Berg Enterprises, Inc. Full time

We are currently seeking a Service Manager to oversee service work throughout the company's portfolio. This includes, but is not limited to, coordinating routine and emergency service calls, selling and executing maintenance and service agreements, and helping to improve the service line of business at Berg's Heating and Air Conditioning.

This position reports directly to the Interim General Manager.

Responsibilities.

  • Be the point of contact for any service work
  • Oversee the schedule of technicians accordingly and track all service appointments
  • Manage invoices and track finances
  • Keep the Commercial Service Department organized
  • Be a liaison within the company
  • Develop new opportunities, people, and processes
Requirements.
  • 3+ years experience: We require on the job experience in heating and cooling (maintenance, diagnostics, troubleshooting, repairing and some controls experience)
  • Certifications: Universal EPA Certification
  • Knowledge of Equipment including but not limited to package units, heat pumps, furnaces, condensers, evaporator coils, evaporative coolers, and basic knowledge of building automation systems (controls)
  • You have the ability to work independently but also to lead a team
  • Sometimes services run longer than expected and working late might be needed. The service manager should be prepared to support technicians as necessary on after-hours calls
  • Customer satisfaction and honest work will be your top priority
  • As an ambassador of Berg Enterprises, you are expected to represent the company with professionalism, honesty, and integrity and to treat customers and your service team the same
  • Proficiency with Google Workspace, Salesforce CRM, and other business management software
Compensation.
  • Competitive Health, Dental, and Vision Insurance including HSA
  • Simple IRA and Company Matching
  • Life Insurance
  • Unlimited PTO
  • Uncapped Incentive Compensation Structure
  • Company Vehicle