Rooms Intern
17 hours ago
The participant will attend company orientation and will be introduced to the management, staff, and service professionals to become acquainted with the property. The participant will also receive a guided tour at the property; and will be given an initial orientation at the Rooms Division department to go over the training checklist and the training schedule.
The participant will be exposed to the daily operations of the Front Desk Department. The participant will greet and assist with the guests' reservations, room changes, and requests to make a valuable first impression. The objective of this phase is for the participant to learn the duties and responsibilities associated in the Front Desk Area. The goal is for the participant to learn how to properly use the hotel's reservation systems software, be able to perform check-in and check-out procedures, up-selling rooms/vacation packages, assist hotel guests with inquiries, and requests, and resolve complaints with confidence and under minimal supervision.
The participant will develop communication, guest service, organization, and time management skills. The participant will learn techniques for recommending and up-selling accommodations. Acquire knowledge of rooms management systems, organizational, coordination, and personal interface skills.
Tasks will include greeting guests upon their arrival at the property, perform check-in and check-out procedures, promote hotel services and facilities to maximize room occupancy. Implement service standards in delivering guests to their rooms. The participant will also provide recommendations and options to satisfy guest needs. Assist guests with room charges and changes and will record vouchers, credit cards, traveler's checks, and other forms of payment.
The participant will be in constant contact with the hotel guests. The participant will attend to the guests' inquiries and/or complaints, and provide factual information about the hotel amenities, local area site seeing, recreational activities, restaurants, shopping centers, entertainment reservations, and ground transportation. Coordinate with the housekeeping personnel, bell service staff members, and management to fulfill guest requests.
The goal of this phase is for the participant to continuously practice communication and guest service skills. The objective is to learn how to provide excellent customer service and to demonstrate a thorough knowledge of the hotel amenities and surroundings to provide guests with factual information.
The participant will shadow the Supervisor and observe how the Department is being overseen. Coordinates the check-in process, resolves issues that guests may have and explore the programs available for special services. Ensure efficient and effective flow of information with guests and all Internal Departments. Review occupancy, daily arrivals, and departures and identify potential issues that may arise with rooms' activity, and take an appropriate plan of action. Maintain communication with other Hotel Departments as it pertains to guest services.
-To provide the participant a cross training in all functions of the Rooms Division, the sub-departments will include Reservations, Night Audit, Concierge, and Housekeeping to increase the participant's knowledge of the overall hotel operations.
-To enhance the participant's ability to communicate professionally with guests, associates, supervisors, and other hotel department staff in responding to all issues and problems associated with the Rooms Department.
Benefits for full-time employees include but are not limited to the following with an employee contribution: Medical, Dental, Vision, Short-term Disability, and Long-term Disability after 90 days of employment. Employer-provided Basic Life Insurance and Basic AD&D are provided after 90 days of employment. 401K eligibility is available to full-time employees after 90 days of employment, and part-time employees after working 1000 total hours. Currently, 401K Match is $0.50 on the $1.00 of an employee's contribution up to 6%; there is a 5-year vesting period.
Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug-free workplace and participant in E-Verify.
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