Patient Care Coordinator

3 weeks ago

Plainfield, United States Park Pediatric Dentistry Full time

As a Patient Care Coordinator, you are the first face of our office and the smiling face that gives our patients a great first impression and leaves them with the warm and fuzzies, which allows them to feel at home with our office. General Objectives: We are looking for a talented individual with previous dental front-office experience to add to our growing team This individual with be a crucial part of our team assisting in patient management for effective and productive clinical days. They will communicate with parents, front-office, and back-office to keep the day flowing harmoniously. They will be the hub of internal and external communication and manage the schedule to effectively meet patient and staff needs. Responsibilities: Patient Care Coordinator Duties: • Answer phones with excellent customer service and a positive attitude • Work with our insurance coordinator to verify insurance eligibility for scheduled patients • Manage schedule for efficiency and productivity • Chart Management + Scanning with Dentrix Ascend • Manage main office e-mail account • Obtain x-rays from dental offices for referred patients • Patient Letters • Schedule operative, follow up, and recall appointments • Check-in and check-out patients • Generate and submit all insurance claims and complete all end-of-day tasks and printouts required Qualifications: Needed Skill Set: • Previous front-office dental experience and knowledge of Dentrix Ascend is highly preferred • Multi-tasker, ability to process while under pressure, great communication skills, intuitive and emotional intelligence • Good listening skills, detail-oriented, organized, flexible, forward-thinking • Will be conscious of the patients’ and parents’ needs, desires, and perceptions • Ability to take direction and correction from others with the willingness to humbly present yourself • Ability to take initiative and be a self-starter in developing systems or improvements to existing processes • Can work independently and handle the pace of a busy dental practice Compensation: $18 - $22 hourly

• Patient Care Coordinator Duties: • Answer phones with excellent customer service and a positive attitude • Work with our insurance coordinator to verify insurance eligibility for scheduled patients • Manage schedule for efficiency and productivity • Chart Management + Scanning with Dentrix Ascend • Manage main office e-mail account • Obtain x-rays from dental offices for referred patients • Patient Letters • Schedule operative, follow up, and recall appointments • Check-in and check-out patients • Generate and submit all insurance claims and complete all end-of-day tasks and printouts required

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