MSP Associate

4 months ago

Waco, United States NerdsToGo Inc Full time

Who we are:

Don't be offended when someone calls you a Nerd Embrace it and join our journey at NerdsToGo

NerdsToGo is a rapidly growing technology based service company, with a mission to provide the best white-glove service in the business. We strive every day to provide outstanding technology services for residential and small business customers. In doing so, we hope to remove the confusion of technology that our customers feel is "magic".

What you'll be doing in this role:

You'll have an opportunity to join the front lines of a rapidly growing company and be an early critical member of our team. You'll also be able to impact the history of the company as we embark on a transformative journey with you as a main contributor.

In this role you'll be a key technician for our MSP (Managed Service Provider) sector of our business. You'll provide outsourced IT to small businesses focusing on cyber security, data loss prevention, Microsoft/Google Suite efficiency, system monitoring & patching, and more. You'll also act as their remote help desk and occasional on-site technician helping resolve all IT questions and issues.

Critical responsibilities include:

  • Navigate conflict and empathize when a customer is frustrated with their technology
  • Maintain a positive professional attitude with all customers at all times
  • Provide excellent white glove service with every interaction
  • Respond with urgency to needs of our small business clients
  • Follow up and follow through with key points and updates when we are resolving a more complex issue
  • Act on behalf of the client's business when troubleshooting third party software issues
  • Assist with MSP marketing efforts and secure new clients
  • Daily management of 10+ small business client needs
Additional technician responsibilities include:
  • Consult with customers in-store, over the phone, and on-site at their business or residence to provide solutions that best fit their needs
  • PC Hardware and software fault isolation and repair
  • Perform data recovery and loss prevention
  • Upgrade and install software
  • Manage virus protection and Spyware/Adware removal
  • Enhance security solutions for home and small business technology
  • Perform Network installation and maintenance (wired, wireless, LAN, WAN)
  • Deliver one-on-one training
  • Manage a daily workload of service tickets
The ideal candidate will have experience with the following:
  • 2 years minimum experience providing technical support
  • Professional, high energy, customer-oriented work ethic
  • Office suite; Word, Excel, & PowerPoint & Outlook
  • In depth knowledge of Windows OS (Win 7, 8, 10, 11)
  • Mac and Apple experience
  • Strong knowledge of PC troubleshooting and repair
  • PC imaging and configuration
  • Routers, TCP/IP, WAPs, Wireless, and other networking devices
  • Proficiency with peer-to-peer and client/server network configuration and troubleshooting
  • Spyware / adware removal tools / antivirus programs
  • Teaching with patience and to those with less knowledge on a complex subject
  • Valid driver's license and clean driving record
Why You'll Love it Here:
  • Opportunity to join an incredible company that values people and results
  • You have a chance to make a significant contribution on our history-making journey
  • We take fun to another level, are infectiously positive, and truly care about one another
  • Training assistance to grow your technical and soft skills
  • Competitive benefits including performance based bonuses and payday every Friday
  • So much variety- if you enjoy not doing the same thing every day, you'll absolutely thrive in this role
  • Part Time Starting Can lead to Full Time quickly as the business expands.


*Additional Information about COVID-19*

• We follow all safety standards set out by the CDC, WHO, and state regulations. We closely follow updates and adjustments as we move through the various reopening phases.

• In all of our efforts, the safety of our employees and customers will remain an utmost priority.

Compensation: $16.00 - $18.00 per hour

IT SERVICE PROFESSIONALS

NerdsToGo is dedicated to providing customers with fast, friendly, and knowledgeable Computer Service and Technology Solutions for a variety of devices. Our professional "Nerds" can help fix your Apple, Android, or Microsoft product, from cracked iPhones to slow or unresponsive laptops and everything in between.
JOIN OUR TEAM AT NERDSTOGO

At NerdsToGo, our technicians don't just "go to work." Our business model has created a culture of excellence where Nerds are given the opportunity to grow and profit from their skills, while offering a high-standard of professional service to each and every one of our many loyal customers. If you are ready for an opportunity to do what you love doing, have fun, and be part of one of the fastest growing companies in the industry, you've come to the right place.
NOW HIRING

We're growing fast, so we're looking for skilled applicants to fill positions throughout the country. If computers, smartphones, and tablets "speak to" you, or if you're looking to expand your talents and start helping others with their IT problems, NerdsToGo may be the right fit for you.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Nerds To Go Corporate.