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Manufacturing Support Specialist

1 month ago

Blue Springs, Missouri, United States Optimation Full time

Wasber Industries LLC are currently seeking an experienced Manufacturing Support Specialist to join our team in Blue Springs, MO (64014)

Who we are:

  • Our company has been around for more than 45 years. We pioneered the industry of automated nesting, and today we continue to be the innovation leader in fully automated industrial nesting. We are a small company serving large companies, with a focus on supporting our employees and their families. We provide large company challenges without the impersonal bureaucracy.
  • http://www.optimation.com

**** Why apply now:

Due to growth and upcoming retirements, we will be recruiting primarily for people capable of advancing past the job position below in a short period of time. Multiple paths of advancement will be available.

What you'll do:

As a Manufacturing Support Specialist, you will be expected to:

  • Communicate with customers: Whether the issue comes in over the phone, through email or through your regular conversations with the customer, you will be expected to be able to work with them to fully understand the issue and their desired outcome. You must be able to do so in a professional and courteous manner, even in challenging situations.
  • Diagnose the problem: You will use your creative skills and a variety of remote support tools to analyze the customer's system and determine the cause of the technical problem.
  • Fix the problem: Once the problem has been determined, you will either fix the issue if it is within your capabilities or gather the resources necessary to solve the issue and hand it off to the internal team.
  • Follow up: Regardless of who fixed the issue, it is the responsibility of the reporting specialist to follow up with the customer to ensure satisfaction with the outcome.
  • Record everything: You will work with internal reporting systems to record and manage all issues.
  • Emergency support: Optimation provides 24 emergency support to our customers. You will be required, on a rotating basis, to be on call to support after hours customers. While this is not optional, being on call and taking support calls off hours are compensated activities beyond normal salary.

Our ideal candidate:

Education and Experience

  • 3-5 years of experience Programming CNC Machines OR
  • 2 or more years of experience coding/IT support
  • B.S in Manufacturing Engineering or related field (preferred, but not required)

Skills and Abilities

  • Excellent spoken and written communications skills (Spanish a plus)
  • Great verbal and interpersonal communication skills
  • Proven analytical, evaluative and problem-solving abilities
  • Position requires the ability to work independently and as a team player
  • Scripting or coding experience (Unix or Python a plus)
  • Familiarity with supporting the Windows operating system

What we offer:

  • Competitive salary range
  • Paid vacations
  • Opportunities for travel (5%)

To Apply: Please submit your resume via the "APPLY NOW" button

Equal Opportunity Employer