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Call Center
1 month ago
Job Details for a Customer Care Rep
The Customer Service department is open from 8:00am-7:00pm. We are looking for individuals with flexible availability, as their shift will fall somewhere between that range.
There is also a rotational Saturday - every 3rd Saturday - from 10:00am-3:00pm.
- 4 Days in Office, 1 Day of choice WFH
- Pay Rate: $20-22/hr
- Temp-Hire
- Answer basic questions regarding NJ auto, home and umbrella policies, coverages, and premiums; assume ownership for thorough follow up on all contacts.
- Deliver first call resolution and make it easy for the customer.
- Develop and maintain complete product knowledge of all three lines (Auto, Homeowner and Umbrella) for NJ.
- Accurately enter and update policy information into the various processing systems and handle phone inquiries.
- Excellent interpersonal, listening, communication and organizational skills.
• - Strong analytical and decision making skills. Excellent computer/data entry and math skills.
- High energy and motivation to follow up and take ownership.
- Flexibility and ability to work under pressure.
- Willingness and ability to learn new functions within the Customer Solutions Center.
PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Requirements: Job Type: Temp to Hire Post Date: 03/08/2024
