Tier II Support Technician

7 days ago

Tulsa, United States Tulsa Tech Full time
Position Type:
Support 12-Month

Date Posted:
9/3/2024

Location:
Client Service Center
Status: Full-Time / Non-Exempt

Shift: Days

Position Description:

Ensure availability and reliability of operating systems, applications and hardware for the students and staff of Tulsa Tech by diagnosing computer software, hardware, network and physical networks; repairing or replacing components as is appropriate.

Essential Functions:
  1. Provide support of the operating system, productivity suite, and various applications; research software problems and install new components as required.
  2. Research, troubleshoot and resolve onsite or remotely, hardware and software problems involving monitors, CPUs, input devices; including installation of new computers.
  3. Provide Level One network support by installing, maintaining, and troubleshooting network printers; deploying network applications to desktop computers, and troubleshooting the use of other network resources, such as internet and network issues on client computers.
  4. Provide Level One telephony support by troubleshooting IP based phones, basic user inquiries and customer concerns.
  5. Provide Audio/Video (A/V) support by installing, maintaining, and troubleshooting all aspects of A/V components and equipment.
  6. Answer the user's helpdesk phone, voicemail and e-mail; investigating issues and problems, providing resolution and assistance for users; constantly striving to improve customer service
  7. Oversee installation projects for computers and printers; including the yearly replacement cycle of computers.
  8. Research new technology applications and recommend improvements for issues that affect the District's network and systems.
  9. Provide onsite resolution for minor repair problems with printers, printer components, cables, and printer software.
  10. Provide basic end-user training for various productivity suite and District standard applications.
  11. Perform application delivery via the District's networked software deployment system (SMS).
  12. Manage projects assigned; both internal to department and external involving TTC infrastructure; provide project updates, and reports to stakeholders.
  13. Perform tasks and duties relevant to any of various roles or responsibilities assigned by supervision and determined by management to be appropriate for this position; comply with all policy, procedure, regulation and other communicated requirements as may be in effect for the workgroup or worksite.

Job Requirements:
  • This position requires a minimum of two years related experience with substantial knowledge of information technology, networks, and operating systems
  • State issued driver's license.
  • Bilingual is a plus

Education:
Bachelors Degree in MIS, CIS or, High School diploma and equivalent work experience

Salary Schedule:
Information Technology

Hiring Range:
$46,845 to $52,096 annually dependent on experience and education, plus additional $9,000 compensation for salary-in-lieu of dependent benefit coverage.

Benefits:
Employee Health, Dental, Vision, Life, Disability, Sick Leave, Vacation, Personal Leave, Pension Plan, 457 Savings Plan, and 25 paid holidays

Closing Date:
For maximum consideration, receipt of application material is September 10th. However, the position will remain open until filled.

Note: Tulsa Tech is an Equal Opportunity Employer

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