Director of e-Commerce

2 weeks ago

Colorado Springs, United States Kavaliro Full time

Kavaliro has partnered with a client who is seeking a Director of e-Commerce for an exciting direct hire opportunity. The Director of e-Commerce plans, coordinates, and supervises all activities related to the design, development, implementation, and department performance of the e-Commerce business. This position works with brand marketing, outside vendors, product development, and drives inventory management to create plans, strategies, and tactics that will drive online revenue, conversion, and customer satisfaction. In addition, this role is responsible for managing and expanding the revenue and customer base of move management program "Things Forgotten Not Gone" (TFNG), to include responsibility for all aspects and functions of the business.

DUTIES:

    • Provides leadership, training, and support to e-Commerce management and staff in all areas of e-Commerce operations including, but not limited to, recognizing, troubleshooting, and correcting photography, listing, warehousing, shipping, and process problems. Performs root cause analysis on related issues and implements solutions.
    • Directs e-Commerce operations with an eye on continuously improving the entire system from product identification at retail centers, to the logistics of product movement, through listing and sales.
    • Implements donation strategy for high value donations to feed e-Commerce operations.
    • Emphasis on marketing, developing sustainable partnerships, and acquiring business from multiple sources for TFNG that reach beyond the senior community.
    • Meet and exceed service revenue and control expenses for TFNG; expand service in the Pikes Peak region and plan for expansion into Denver Area.
    • Collaborates with Marketing department, Chief Operating Officer, and Retail leadership to create brand awareness and expanded customer reach.
    • Assists in the development of the overall e-Commerce marketing plans - help define tactics and programs for establishing and expanding an e-Commerce brand across multiple marketplaces and sites.
    • Manages the front-end website experience, category strategy, landing pages, product assortment, pricing, and overall merchandising mix.
    • Tracks and evaluates site user behavior; implements changes to improve user experience and sales conversion.
    • Reviews and analyzes existing sales platform and other system effectiveness and efficiency; develops plans for improving and leveraging these systems.
    • Researches new market trends and to e-Commerce best practices and recommends strategy adjustments.
    • Uses proactive leadership; establishes KPIs, dashboards and SOPs to identify issues and opportunities in real time.
    • Prioritizes team building, communication and engagement while applying lessons learned from feedback and focus groups.
    • Regularly reports to senior management team on performance versus goals.
    • Manages the implementation of safety policies and procedures in compliance with local, state, and federal Occupational Safety and Health Administration (OSHA) rules and regulations.
    • Complies with all CARF requirements.
    • Must maintain confidentiality of sensitive information.
    • Performs any other related duties as required or assigned.

REQUIREMENTS:
  • Bachelor's Degree in Business Administration or a similar concentration preferred.
  • 10+ years proven and progressive management experience in retail, restaurant, or pharmacy industries.
  • 5+ years leading an e-Commerce operation.
  • Advanced experience working with computer systems such as Microsoft Office preferred.
  • Must possess excellent written and verbal communication skills and be able to present at a Board level, offering and exchanging information with others, so intended meaning is clear and understood.
  • Must demonstrate the ability to interact with various internal and external customers and manage multiple projects.
  • Must be able to successfully complete work assignments independently and as a team member. Must demonstrate flexibility and agility within the framework and pressure of established deadlines.
  • Must be detail oriented, able to learn specific rules, regulations, and standards to maintain compliance and conformance.
  • Must have the ability to multi-task, be organized and possess strong time management skills.
  • Must be neat and professional, always representing in the best light.
  • Must have proven ability to evaluate, recommend, and apply e-commerce/retail industry best practices within thrift industry operations to create an elevated, seamless customer experience. Must have strong analytical skills and be data-driven and results-oriented.
  • A strong financial acumen and experience managing budgets and benchmarking performance is essential.
  • Must have A valid Colorado driver's license.


Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.

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