Radiology Support Associate III, Radiology Diagnostic, Full-Time, Weekends, Evening/Nights
1 week ago
Are you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, an ever-expanding network of clinics, and a new state-of-the-art hospital, MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. We attract healthcare's most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital's personalized, caring touch.
MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades, including being Named One of the Top 250 Hospitals Nationwide by Healthgrades, receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services, and being named the Best Hospital in San Francisco/Marin by Bay Area Parent, among others.
What We Offer
MarinHealth offers a comprehensive suite of employee benefits that support your health, wellness, and financial security. Our robust Wellness@Work program includes onsite health & fitness classes, discounts, and promotes a healthier lifestyle for employees. We also provide a 403(b) contribution plan and company-funded retirement plan, life insurance, vacation, holiday, and sick leave. These benefits, along with our highly competitive compensation package, make MarinHealth one of the best places to work in the Bay Area. Join us and find your next career at MarinHealth.
External hires are subject to a background check and pre-employment medical screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal, state, and local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status, and any other classifications protected by federal, state, and local laws.
JOB SUMMARY:
To maintain and retrieve Radiology files and result reports. To provide Radiology receptionist duties at desk and telephone. Performs patient scheduling and completion of all demographic and protocol specific information necessary for a complete scheduled exam.
JOB SPECIFICATIONS:
EDUCATION
High school diploma, GED or equivalent preferred. Completion of business school or related training, including computer courses preferred.
EXPERIENCE
Two years clerical or secretarial experience in a health care setting with computer-based familiarity.
PREREQUISITE SKILLS
- Demonstrated interpersonal skills to deal effectively and courteously with a diverse group of internal and external visitors and callers
- Accurate typing at 30 wpm
- Basic to intermediate skill in word processing
- Knowledge of medical terminology
- Ability in database management
- Ability to learn and operate any and all computerized radiology information systems
- Ability to organize and prioritize multiple tasks despite frequent interruptions
- Ability to operate standard business machines, such as personal computer, fax machines and copier
- Ability to work collaboratively with team members, hospital staff, physicians, and outside agencies
- Demonstrated excellent verbal and written communication skills with preference to speaking English, Spanish or other languages
None required
DUTIES AND RESPONSIBILITIES:
ESSENTIAL (not modifiable)
- Answers telephones and provides standard information; provides limited screening of telephone calls, routes calls to other staff, and takes messages
- Answers routine questions, provides information and responds to inquiries concerning departmental activities and operations by relating or referring to established policies and procedures; refers visitors to sources of information
- Uses Radiology Information System as the source for maintaining accurate records required by Department Policy and Procedures. Must be familiar with and utilize the Radiology Information System functions as assigned by the Department manager and/or Information Systems Supervisor
- Participates actively in the achievement of organizational and departmental goals
- Responsible for assuring patient wait times are minimized
- Attends and participates in in-services and staff meetings
- Maintains standards of the organization and department
- Abides by hospital policies on attire, work habits and relationships
- Observes confidentiality and decorum in conversation and behavior
- Assists in the orientation of new employees.
- Utilizes the PACS system, for retrieving, and printing of studies as requested by physicians, patients, and hospital staff, to the standard of diagnostic quality set by Medical Director
- Upon request, reads or faxes patient reports to attending physicians and other facilities
- Obtains releases and prepares films to be picked up by patient
- Calls other facilities to retrieve films, reports, etc., for our Radiologists or physicians, when necessary
- Prepares materials for subpoenas as directed
- Prepares materials for Tumor Board meetings
- Acts as a department liaison for physicians needing assistance and/or training for utilization of Magic Web (PACS online system)
- Greets, directs, and receives patients at reception desk. Coordinates scheduled patient arrival with the appropriate exam-specific staff
- Acts as liaison between patient and technical staff
- Initiates patient orders in MISYS iv) Works with Admitting department to facilitate patient registration process
- Assists Tech Coordinator
- Compiles, audits, crosschecks and forwards to HIM paperwork related to patient procedures on a daily basis
- Forwards problem account and account paperwork to the Radiology Supervisor daily
- Responsible for timely, accurate and consistent scheduling of all Radiology patients
- Strong working knowledge of overall aspects of the scheduling process as it relates to patient admissions, pre admissions, insurance verification and customer service
- Maintains effective working relationship with external organizations and agencies, as required
- Responsible for creating and organizing new patient files, entering in patients' prior medical history into database, and maintaining accurate record keeping relative to scheduling
- Contacts patients by phone to verify or change appointments
- Responsible for obtaining diagnoses, blood work, and/or HandP's from physician orders for radiological and nuclear medicine exams
- Prepares the pre-registration paperwork (by 10:30am) for Admitting
- Checks on pre-authorizations from doctors' offices and patients and prepares for Admitting for next-day paperwork
- Organizes the next day's paperwork, including:
- Ensuring appointments are accurate
- Proper blood work for CT's and biopsies is obtained
- Ensures all pertinent patient demographics are in MISYS
- Unlisted physicians are entered into the scheduling module
- Addressing any errors seen on the schedule
- Checks on pre-authorizations from doctors' offices and/or patients
- Organizes and faxes nuclear medicine schedule (by 10:30) to the technologists
- Prepares "insurance verification" for the special procedures cases
- Faxes requests for HandP's weekly
- Maintains copies of schedules and orders for 10-12 months
SECONDARY (modifiable)
Other duties as assigned
At MarinHealth, our top priority is the well-being of our employees, patients, and community. As such, we require all employees to receive necessary immunizations, including the measles, mumps, varicella, and seasonal flu vaccinations as a condition of employment and annually thereafter. Additionally, the continued recommendation to obtain a COVID booster vaccination status. We understand that some individuals may require medical or religious exemptions from these requirements, but we remain committed to prioritizing the health and safety of all. Thank you for helping us in our efforts to maintain a healthy and safe environment for all.
The compensation for this role listed on this posting is in compliance with applicable law. The selected candidate's compensation will be determined based on the individual's skills, experience, internal/market equity factors, and qualifications. This posted minimum and maximum range represents the minimum and maximum of what we reasonably expect to compensate for the position. Furthermore, all compensation decisions are ultimately determined in accordance with our compensation philosophy. Compensation for positions covered by collective bargaining agreements are governed by the agreements in the aforementioned document.
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