Network Engineer
5 days ago
Our client, a large professional services firm located in the west side of Manhattan, New York, is looking to hire 2 Network Engineers for a 6-month contract. The consultant will work on a hybrid schedule of two days onsite. The consultant will join the customer's IT team and provide immediate escalation support to their existing help desk staff and operational network support.
Responsibilities:
- Manage and troubleshoot all aspects of customer technology infrastructure
- Support customer teams in day-to-day management of tools for core business operations (M365, Zoom Conferencing, etc)
- Assist in the documentation, review, and enforcement of IT best practices
- Provide technical support and root cause analysis for problem solving to continuously improve user experience and strengthen business applications
- Provide end users with technology troubleshooting guidance and issue resolution
- Serve as an escalation point for help desk technicians with difficult or unresolved tickets
- Close and resolve tickets in accordance with customer defined SLAs
Required Skills:
- 1-3 years of experience as a Network Engineer
- Bachelor's degree in computer science, IT, or related field
- Experience working with Cisco Network equipment including Nexus switches, Aruba Wireless, Palo Alto firewalls, M365 applications, Zoom conference equipment, and Apple/Windows devices
- Excellent customer services skills required and prior experience as a help desk technician preferred
- Strong communication and time management skills
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