Network Engineer

5 days ago


New York, United States ClearBridge Technology Group Full time

Our client, a large professional services firm located in the west side of Manhattan, New York, is looking to hire 2 Network Engineers for a 6-month contract. The consultant will work on a hybrid schedule of two days onsite. The consultant will join the customer's IT team and provide immediate escalation support to their existing help desk staff and operational network support.

Responsibilities:

  • Manage and troubleshoot all aspects of customer technology infrastructure
  • Support customer teams in day-to-day management of tools for core business operations (M365, Zoom Conferencing, etc)
  • Assist in the documentation, review, and enforcement of IT best practices
  • Provide technical support and root cause analysis for problem solving to continuously improve user experience and strengthen business applications
  • Provide end users with technology troubleshooting guidance and issue resolution
  • Serve as an escalation point for help desk technicians with difficult or unresolved tickets
  • Close and resolve tickets in accordance with customer defined SLAs

Required Skills:
  • 1-3 years of experience as a Network Engineer
  • Bachelor's degree in computer science, IT, or related field
  • Experience working with Cisco Network equipment including Nexus switches, Aruba Wireless, Palo Alto firewalls, M365 applications, Zoom conference equipment, and Apple/Windows devices
  • Excellent customer services skills required and prior experience as a help desk technician preferred
  • Strong communication and time management skills

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