Front Desk Agent

6 days ago

Titusville, United States Fairfield Inn Titusville Full time
Job Summary

Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

Responsibilities

QUALIFICATIONS:
  • High School diploma or equivalent required; College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
  • Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high pressure situations.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
  • Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
  • Ability to read comprehend and write simple instructions and/or short correspondence and memos
  • Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
  • An operational knowledge of Microsoft Office suite
  • Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
  • Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)
  • Ability to participate in the creation of an enjoyable work environment
RESPONSIBILITIES:
  • Approach all encounters with guests and associates in a friendly service oriented manner.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
  • Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
  • Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
  • Handle requests for information mail and messages in an efficient and courteous manner.
  • Answer guest inquires about hotel service facilities and hours of operation.
  • Answer inquiries from guests regarding restaurants transportation entertainment etc.
  • Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
  • Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow rate quoting scenario.
  • Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
  • Have knowledge of and assist in emergency procedures as required.
  • Handle check-ins and check-outs in a friendly efficient and courteous manner.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
  • Use proper two-way radio etiquette at all times when communicating with other associates.
  • As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
  • Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
  • Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds
Property Details

Closest Marriott to Kennedy Space Center only 20 minutes north of Port Canaveral just off I-95. Cruise guests drive from hotel to Port Canaveral in 20 minutes with no traffic signals. Renovated 2016. Free hot breakfast buffet and high-speed wireless Internet. Well-equipped 24-hour business center, exercise room, outdoor heated pool, 24-hour Market, interior corridors, elevators. Rooms have mini-refrigerators and flat screen TVs. Microwaves available on request. Near NASA, Lockheed, SpaceX, Astrotech, Boeing, United Launch Alliance, Blue Origin, Embraer, Knights Armaments, Cape Canaveral National Veterans Cemetery and Parrish Medical. Near kayaking, airboat rides, Police and Warbird Museums, Playalinda Beach and National Wildlife Refuge. 45 minutes to Orlando International Airport, Disney, Sea World, Universal, and Daytona Speedway. Guests can walk to Cracker Barrel Restaurant next door or enjoy a great meal at one of our other nearby restaurants; Dixie Crossroads Seafood, Durango's Steakhouse, Brix BrewPub, Starbucks.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
  • Now offering Daily Pay Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

  • Front Desk Agent

    4 weeks ago

    Titusville, United States BBL Hospitality Full time

    Front Desk Agent Job Details Job Location Hyatt Place Titusville - Titusville, FL Position Type Full Time Salary Range $14.00 - $14.00 Hourly Job Shift Any Job Category Hospitality - Hotel Description COME AND JOIN OUR AMAZING TEAM! Part time. Days and hours can vary. Must be flexible. $14/hour Most positions do require...

  • Front Desk Agent

    3 weeks ago

    Titusville, United States BBL Hospitality Full time

    Front Desk Agent Job Details Job Location Hyatt Place Titusville - Titusville, FL Position Type Full Time Salary Range $14.00 - $14.00 Hourly Job Shift Any Job Category Hospitality - Hotel Description COME AND JOIN OUR AMAZING TEAM! Part time. Days and hours can vary. Must be flexible. $14/hour Most positions do require weekend and holiday...

  • Front Desk Agent

    4 weeks ago

    Titusville, United States Holiday Inn - Titusville Full time

    **Weekend availability is a MUST.** **Opera experience is a huge PLUS!!!!** **BASIC PURPOSE**: Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all SOPs and LSOPs. **FUNCTIONS AND REPSONSIBILITIES**: - Handle guest...

  • Front Desk Agent

    2 weeks ago

    Titusville, United States Hampton Inn TitusvilleI-95 Kennedy Space Center Full time

    **Wage and Benefits**: - ** Starting at $16.00 per hour**: - Medical Insurance - Vision Insurance - Dental Insurance - 401(K) Match - Paid Time Off **PREFERRED**: Hotel Experience **ESSENTIAL FUNCTIONS**: - Provides courteous guest service by responding promptly and efficiently to inquiries, requests and complaints, and by accurately processing guest...

  • Front Desk Agent

    4 weeks ago

    Titusville, United States Hampton Inn TitusvilleI-95 Kennedy Space Center Full time

    Job DescriptionJob DescriptionWage and Benefits:Starting at $16.00 per hourMedical InsuranceVision InsuranceDental Insurance401(K) MatchPaid Time OffPREFERRED: Hotel Experience JOB SUMMARY: Assists guest check-ins, processes reservations, and coordinates guests’ services through various departments.  Shifts are 4pm to midnight or swing 1pm-9pm but...

  • Front Desk Agent

    3 weeks ago

    Titusville, United States Hampton Inn TitusvilleI-95 Kennedy Space Center Full time

    Job DescriptionJob DescriptionWage and Benefits:Starting at $16.00 per hourMedical InsuranceVision InsuranceDental Insurance401(K) MatchPaid Time OffPREFERRED: Hotel Experience JOB SUMMARY: Assists guest check-ins, processes reservations, and coordinates guests’ services through various departments.  Shifts are 4pm to midnight or swing 1pm-9pm but...

  • Front Desk Agent

    6 days ago

    Titusville, United States Hampton Inn TitusvilleI-95 Kennedy Space Center Full time

    Job DescriptionJob DescriptionWage and Benefits:Starting at $16.00 per hourMedical InsuranceVision InsuranceDental Insurance401(K) MatchPaid Time OffPREFERRED: Hotel Experience JOB SUMMARY: Assists guest check-ins, processes reservations, and coordinates guests’ services through various departments.  Shifts are 4pm to midnight or swing 1pm-9pm but...

  • Front Desk Agent

    4 weeks ago

    Titusville, United States Hampton Inn TitusvilleI-95 Kennedy Space Center Full time

    Wage and Benefits: Starting at $16.00 per hour Medical Insurance Vision Insurance Dental Insurance 401(K) Match Paid Time Off PREFERRED: Hotel Experience  JOB SUMMARY: Assists guest check-ins, processes reservations, and coordinates guests’ services through various departments.  Shifts are 4pm to midnight or swing 1pm-9pm but subject to adjustments to...

  • Front Desk Agent

    1 week ago

    Titusville, United States Choice Hotels Full time

    HDG Hotels owns and operates hotels through out the Southeastern Region. Our company offers health, vision and dental insurance; a 401K match; paid time off; and other benefits in an effort to put our people first. If you are looking to be a part of a team whose vision is to positively impact the people and the world around them, then we are the team for...

  • Front Desk Agent

    3 weeks ago

    Titusville, United States Hampton Inn TitusvilleI-95 Kennedy Space Center Full time

    Wage and Benefits:Starting at $16.00 per hourMedical InsuranceVision InsuranceDental Insurance401(K) MatchPaid Time OffPREFERRED: Hotel Experience JOB SUMMARY: Assists guest check-ins, processes reservations, and coordinates guests’ services through various departments.  Shifts are 4pm to midnight or swing 1pm-9pm but subject to adjustments to meet the...

  • Front Desk Agent

    4 weeks ago

    Titusville, United States Aimbridge Hospitality Full time

    Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Receptionist

    2 weeks ago

    Titusville, United States The RUSH Family of Companies Full time

    **RUSH Construction, Inc. is a growing** employee-owned General Contractor, looking for an enthusiastic, customer service focused, proactive, full-time **Front Desk Receptionist** for our corporate office located in Titusville, Florida. The position will have various responsibilities that assist in our day-to-day operations. **Education Requirements**: -...

  • Front Desk Receptionist

    4 days ago

    Titusville, United States Rush Street Gaming Full time

    RUSH Construction, Inc. is a growing employee-owned General Contractor, looking for an enthusiastic, customer service focused, proactive, full-time Front Desk Receptionist for our corporate office located in Titusville, Florida. The position will have various responsibilities that assist in our day-to-day operations. Education Requirements: High School...

  • Hotel Front Desk Supervisor

    4 weeks ago

    Titusville, Florida, United States Courtyard Titusville Kennedy Space Center Full time

    The Opportunity Delaware North Parks and Resorts is seeking a full-time Hotel Front Desk Supervisor to join our team at Courtyard at Kennedy in Titusville, Florida. As Front Desk Supervisor, you will be responsible for supervising front desk operations and providing exceptional service to our guests.If you're looking for an opportunity to grow your career...

  • Front Desk Receptionist

    2 weeks ago

    Titusville, Florida, United States The RUSH Family of Companies Full time

    RUSH Construction, Inc. is a growing employee-owned General Contractor, looking for an enthusiastic, customer service focused, proactive, full-time Front Desk Receptionist for our corporate office located in Titusville, Florida. The position will have various responsibilities that assist in our day-to-day operations.Education Requirements: High School...

  • Front Desk Receptionist

    2 weeks ago

    Titusville, United States The RUSH Family of Companies Full time

    Job DescriptionJob DescriptionSalary: $18-$20. /hr BOERUSH Construction, Inc. is a growing employee-owned General Contractor, looking for an enthusiastic, customer service focused, proactive, full-time Front Desk Receptionist for our corporate office located in Titusville, Florida. The position will have various responsibilities that assist in our...

  • Hotel Front Desk Representative

    4 weeks ago

    Titusville, United States High Steel Structures Full time

    ** Hotel Front Desk Representative** **Job Category****:** Hotels/Hospitality **Requisition Number****:** HOTEL03868 Showing 1 location **Job Details** **Description** **High Hotels Ltd.,** is a leading operator of select-service and extended stay hotels across three states: PA, NJ, & NY. We strive to maintain the highest standards in guest service and...

  • Hotel Front Desk Supervisor, Courtyard at Kennedy

    1 week ago

    Titusville, United States Delaware North Full time

    **The Opportunity**: Delaware North Parks and Resorts is seeking a full-time Hotel Front Desk Supervisor to join our team at Courtyard at Kennedy in Titusville, Florida. As Front Desk Supervisor, you will be responsible for supervising front desk operations and providing exceptional service to our guests. **Pay**: $18.00 - $18.00 / hour **Benefits at...

  • Front Desk Clerk

    2 weeks ago

    Titusville, Florida, United States Courtyard Titusville Kennedy Space Center Full time

    The Opportunity Delaware North Parks and Resorts is hiring a full-time Front Desk Clerk to join our team at Courtyard at Kennedy in Titusville, Florida. As a Front Desk Clerk, you must be friendly, outgoing, customer-service focused, and detail oriented when addressing guests, so making a great impression is key. If, you are an experienced, goal driven...

  • Front Desk Clerk

    4 weeks ago

    Titusville, Florida, United States Courtyard Titusville Kennedy Space Center Full time

    The Opportunity Delaware North Parks and Resorts is hiring a full-time Front Desk Clerk to join our team at Courtyard at Kennedy in Titusville, Florida. As a Front Desk Clerk, you must be friendly, outgoing, customer-service focused, and detail oriented when addressing guests, so making a great impression is key. If, you are an experienced, goal driven...