Medical Assistant

About Upbring 

At Upbring, we are servants on a mission to break the cycle of child abuse. We are warriors, brave as the thousands of Texas Children and families we serve. We stand up for those who can’t speak for themselves. We are a family who values innovation, empathy, patience, understanding and trustworthiness.

About our Children's Shelters

Many children begin life in the face of serious challenges. Instead of playing pretend and imagining grand adventures, unaccompanied children face perilous conditions alone as they travel to unfamiliar countries, leaving home and loved ones behind to escape war and violence. Our children’s centers, operated through a grant from the Office of Refugee and Resettlement (ORR), provide safety, stability and wraparound services. We help children grow into adults who have received love and kindness, instead of only violence and chaos.

What You'll Do As A Medical Assistant

The Medical Assistant is responsible for providing medical care and treatment to Unaccompanied Children (UC), such as administering immunizations, ordering medication, conducting medical assessments and diagnostic testing, and medical treatment as prescribed by a licensed medical or clinical professional in accordance with the Agency policies, licensing, and funding standards, and other federal, state, CARF and local regulatory requirements. In accordance with Agency policies and procedures, licensing standards, Federal, State, Commission on Accreditation of Rehabilitation Facilities (CARF), and local regulatory agencies.

Our Upbring staff members are servant-leaders in the pursuit of breaking the cycle of child abuse and empowering others to do the same through example while embodying our core values: We are Warriors. We are Servants. We are Family.

All Upbring Children's Shelters employees must comply with ORR's vaccination mandate. 

All staff must be able to show proof of immunity to vaccine-preventable diseases transmitted by the respiratory route if working directly with unaccompanied children (UC). Medical and Religious exemptions may be requested after an offer of employment is accepted. 

We Are Warriors | We Set the Standards for Child Welfare

Medical Assistant Work Standards 

• Conduct routine health screenings and perform basic health assessments; assess each UC’s unique medical needs and ensure they are properly met in a timely manner; report routine medical needs to the Medical Care Lead per Agency policy and licensing standards
• Administer medication and treatment to UC as prescribed or as needed in accordance with licensing standards; coordinate medical appointments and follow through on medications and treatment as prescribed; coordinate and oversee the prescribed nutritional needs and diet and fluid intake for UC as prescribed
• Support and enforce infection-control policies and procedures
• Use assessment information and UC care during the shift to developing a care plan that accurately communicates the required and needed information for incoming shift to care for the UC properly and adequately
• Other duties and projects as assigned

Communication  

• Keep medication files and maintain inventory of all prescribed medications; order medication and supplies as needed and required
• Create, update, and maintain accurate and up-to-date UC case files and records with information pertaining to nursing care, child’s medical history, treatment plans, and observations; chart all pertinent information in the UC case files/records in accordance with Agency policy and licensing standards
• Complete insurance forms and other paperwork as they relate to treatment plans, placement and discharge summaries, and administration of medication

We Are Servants | We Help Others

Teamwork

• Assist with the assessment, development, and evaluation of a UC individualized service plan based on UC medical needs and conditions; use care plans as a basis for providing therapeutic care to UC
• Monitor UC response to treatment plans and identify adverse medication interactions and notify the Medical Care Coordinator or Lead as deemed appropriate
• Work closely with clinical and program team to admit, transfer, and discharge UC as directed
• Assist and travel with the safe and physical evacuation of UC during an emergency or natural disaster
• On-call services for medical emergencies and needs
• Work closely with the medical and program staff to ensure UC are receiving the highest quality of care and the program is operating efficiently and effectively and is meeting the goals and objectives of the program and the needs of the UC

We Are Family | We Are Passionate & Compassionate

Building Relationships

• Respond to all crisis situations in a timely manner; ensure all internal and external parties are properly notified in a timely manner; report incidents according to licensing standards
• Develop and maintain strong working relationships with management, staff, UC, families and sponsors, community partners, and professional service providers
• Work as a team player and exhibit professional behavior and a positive attitude with both internal and external clients that reflects positively on the Agency and is consistent with Agency policies and practices
• Actively participate in exhibiting cultural awareness and sensitivity when interacting with UCs, parent(s)/guardian(s), staff, and the community

Medical Assistant Minimum Qualifications

• High School diploma or GED equivalent
• Bilingual (English and Spanish based on service area and service population)
• Current Certified Medical Assistant (CMA)
• 1-year relevant experience and/or in a medical setting
• Ability to maintain a professional approach and build a rapport and trust with UCs and their sponsors, service providers, and other stakeholders
• Consistently follows established standards, policies, and procedures in providing nursing care
• Strong writing skills with the ability to document and maintain accurate resident files/records
• Strong customer service, interpersonal, and people skills; ability to work and interact with diverse groups of people and handle stressful and emotional situations
• Strong relationship management skills with the ability to work with a team in a collaborative manner
• Strong time management and organizational skills with the ability to pay very close attention to details and meet deadlines
• Ability to resolve conflict and respond to resident issues with professionalism, tact, and empathy
• Proficient in the use of personal computers, Microsoft Word, Excel, and Outlook, and information systems used to document and record resident information

Medical Assistant Preferred Qualifications

• 2 years’ CMA experience
• Experience working in pediatrics and with adolescents, highly preferred

Perks at Upbring

• Competitive PTO & paid holidays 
• Health, dental, vision insurance & more 
• 403(b) Plan
• Employee Assistance Program
• 24/7 access to telemedicine and counseling services 
• Discounted Gym Memberships 

Physical Demands & Work Conditions for a Medical Assistant

• This position requires sitting and looking and using a computer for long periods of time
• Position works child facility and has constant exposure to UC
• Lift, push, pull, and move up to 50 lbs.

The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to perform the essential functions of this position successfully. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Specific vision requirements of this position may include color vision, seeing things close up, and the ability to adjust focus.

Diversity. Equity. Inclusion. Belonging  

We are a diverse and inclusive organization that recognizes our strength is in the efforts of our selfless warriors. Honoring and recognizing the value and dignity of all individuals is the cornerstone of our agency. The more diverse the individuals, thought processes and lived experiences, the greater the opportunity is to combine unique perspectives to make a greater impact. Our trust, respect, and appreciation for one another is demonstrated through our communication, celebration of progress and relentless effort to be at our best to fulfill our mission to break the cycle of child abuse. 

Upbring is an Equal Employment Opportunity/AA Employer and does not discriminate on the basis of race, color, ancestry, religion, age, sex, sexual orientation, gender, gender expression, gender identity, pregnancy, marital status, national origin, genetic information, physical or mental disability, military or veteran status.