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Parts Manager
1 month ago
Our client specializes in trailer sales, service, and parts, offering a range of high-quality trailer lines. Since 1984, they have been committed to exceptional customer service, providing same-day parts delivery and full-service repairs to meet the diverse needs of their clientele.
Salary: $85k base salary (flexible based on relevant experience)
Benefits: 80% EMPLOYER-PAID Health insurance for BOTH employee & family, $750/month car allowance, gas card, 401k w/4% match, PTO, sick time, paid holidays off, Dental, Vision, Life insurance, and Disability
Job Summary:
The Parts Manager is responsible for overseeing the parts departments at both the North Oxford, MA, and Seabrook, NH branches. This role includes managing department operations, ensuring customer satisfaction, maintaining inventory, and leading a team of parts department employees.
Job Responsibilities:
- Report directly to the Fixed Operations Manager.
- Develop, communicate, and monitor effective parts department processes to ensure internal and external customer satisfaction.
- Promote excellent customer service and maintain professional relationships with customers.
- Oversee all parts warranty and return claims within the required timeframe.
- Monitor freight and billing to recoup costs.
- Direct and schedule the activities of all parts department employees.
- Provide technical assistance to parts department employees.
- Analyze and interpret internal reports, including lost sales, non-stock, obsolete inventory, and back-order reports.
- Collaborate with the Service Manager to ensure timely turnaround of parts for internal jobs.
- Promote and merchandise parts and accessories through flyers and monthly specials.
- Recruit, train, and develop department staff while monitoring their performance.
- Identify and pursue new business opportunities.
- Set attainable goals for the department and implement strategies to achieve them.
- Facilitate teamwork with other departments and attend managers' meetings.
- Address customer complaints in accordance with dealership guidelines.
- Minimum of 3 years of experience in an automotive, truck, or trailer dealership.
- Industry experience is highly preferred over other qualifications.
- Excellent communication and managerial skills.
- Strong customer service skills with the ability to prioritize in a fast-paced environment.
- Cooperative and team-oriented personality with a professional and positive attitude.
- Professional personal appearance.
- Understanding of financial principles related to parts department operations.
