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IT End User Specialist 2

3 months ago

Menomonee Falls, United States MacLean-Fogg Full time

MacLean-Fogg is a globally recognized leader in the design and manufacture of innovative fastener solutions, engineered components, and advanced manufacturing systems for the automotive and industrial sectors. With a rich history dating back to 1925, we are a family-run company that takes pride in our heritage while embracing the future through continuous innovation and a commitment to sustainability. Our diverse product offerings and our commitment to quality and customer satisfaction have solidified our reputation as a trusted partner in the industry. As we continue to expand our global footprint, we remain dedicated to fostering a collaborative and inclusive work environment that empowers our employees to thrive and make a meaningful impact. Join us at MacLean-Fogg as we build on our legacy of excellence and shape the future of manufacturing.

Job Summary

Provides professional support for end users of personal computers or their associated networks, hardware, software, or peripherals.

Job Duties

  • Receive referrals from tier 1/help desk support and troubleshoot, diagnose and resolve more complex operating errors
  • Install and configure software or hardware updates or patches
  • Evaluate and resolve network connectivity or communications systems issues
  • Develop and maintain documentation related to systems or workstations and may provide user training
  • Ensure systems and workstations are compliant with organizational policies and security standards
  • May set up and deploy new user workstations or accounts
  • May assist with IT asset tracking
  • Complete all necessary documents fully and accurately
  • Adhere to 5S standards (e.g., maintain cleanliness of work area, etc.)
  • Follow all Safety, Environmental and Quality policies and procedures
  • Perform other duties as assigned
Experience and Education
  • Perform work under general supervision
  • Handle moderately complex issues and problems and refer more complex issues to higher-level staff
  • Possess solid working knowledge of subject matter
  • Typically require a bachelor's degree and 2 to 4 years of experience
Competencies/ Skills
  • Advanced verbal and written communication skills
  • Computer skills
  • Project scheduling skills
  • Planning skills
  • Technical expertise
EOE-Minority/Female/Disability/Veteran
Various agencies of the United States Government require employers to maintain information on applicants pertaining to factors such as race, sex, and type of position for which an individual applies. The information requested is voluntary and for compliance with certain record keeping requirements. MacLean-Fogg Company has a long-standing commitment to equal employment opportunity for all its associates and applicants for employment. MacLean-Fogg Company believes all persons are entitled to equal employment opportunities and does not discriminate against its employees or applicants for employment because of race, color, gender, affectional or sexual orientation, domestic partnership status, ancestry, religion, national origin, citizenship status, marital status, disability, veteran status, age or any other protected group status.

Other details
  • Job Family IT
  • Pay Type Salary


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