Transportation Driver

2 days ago

Charlotte, United States University of North Carolina at Charlotte Full time

Position Number: 010282 Department: Business Services (Adm) Employment Type: Permanent - Full-time Months Per Year: 12 Essential Duties and Responsibilities: Support day-to-day Transportation business needs as assigned by supervision, including Niner Transit, Niner Paratransit, e-scooters and pedal-assist bicycles, bicycle lockers, charter transportation requests, bus advertising, CATS /Light Rail operations and all other transportation-related services. Utilize University-provided two-way radios for appropriate and professional communication with supervisor and/or on-duty dispatcher for updates and passenger transfer information. Use proper radio language (10-codes). Identify and document vehicle defects on associated paperwork ( DVIR , Vehicle Usage Log, etc.) Report to designated ADA pick-up and drop-off locations as directed by software-initiated schedule and/or on-duty dispatcher for scheduled and on-demand transfers, and provide safe point-to-point transportation. Properly secure mobility device aids (wheelchairs, walkers, etc.) for disability transportation program members in vehicles with appropriate tie-down restraints. Operate vehicle-equipped ADA ramp/lift and ensure passenger enters and exits the vehicle safely. Monitor the University’s transit operation and provide feedback to PaTS supervisors regarding service levels, cleanliness and vehicle condition. Provide courteous and positive customer-service experiences to students, faculty, staff, and University guests through all interactions and supported services. Communicate professionally and respectfully with all customers, internal and external, and provide information, assistance and/or solutions to customers with questions, concerns and/or complaints to ensure they are appropriately handled. Independently identify concerns that may negatively impact a customer’s experience and report to appropriate supervisory staff. Independently perform routine pre/post-trip vehicle inspections, identifying both the condition and operational capacity of all vehicle systems by checking fuel levels, tires, wiper blades, lights, audible and visual vehicle warning systems, ADA lift/ramp and accessory components, etc. Report vehicle defects to supervisor and document on the Driver/Vehicle Inspection Report ( DVIR ) Monitor email and driver’s mailbox on a daily basis and respond accordingly. Access and print the driver paperwork for your shift and review schedule information for updated passenger transfer information. Prepare and complete paperwork, logs and records legibly and completely, as required. Access appropriate vehicle keys from the key box and sign the vehicle out on the Vehicle Activity board. Fuel vehicles daily at the end of each shift. Clean vehicles by removing trash, wiping down hard and soft surfaces and washing exterior. Minimum Experience / Education: Required Minimum Qualifications: Sufficient experience to operate assigned vehicles or equipment. University Preferred Qualifications: Sufficient experience (usually at least six months) to operate effectively the machine to which assigned. Driver’s license may be required. Preferred Education Skills and Experience: 2 years of customer service and professional driving experience. Experience transporting people with disabilities and familiarity with ADA regulations. Valid, state-issued Commercial Driver License, class A or B, with Passenger endorsement (preferred). Valid DOT Medical Card (preferred). Strong attention to details.

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