Host
3 weeks ago
Host/Hostess Job Description
Three Dollar Café is looking for energetic hosts/hostesses with an enthusiastic and engaging attitude who is always smiling. Hosts/Hostesses are a vital part to our company because you will be the first impression to all guests entering the facilities. Below is what the position entails.
• Guest Service
o Greet guests as they are arriving and leaving in a professional and enthusiastic manner.
o Acknowledging all guests that enters the facilities
o Answering questions guests may have upon arrival
o Letting guests know who their server will be
o Taking orders by phone in an accurate manner
o Answering the phone in an energetic greeting mentioning the restaurant, your name and how you can assist
• Operations
o Taking guests to their seats with menus and utensils.
o Assembling and verifying to-go orders properly
o Having guests verify their to-go orders at pick-up
o Communicating to-go orders to kitchen staff when needed
o Training new host/hostess
o Assisting other team members
o Help clear and clean tables as needed.
o Instruct bussers, management and/or waiters about areas that need attention for proper dining experience.
o Instructing dining room personnel when new guests arrives and if there are specific needs
o Should a party have particular needs/requests; the host/hostess will ensure the prerequisites are met if possible. This may include needs for small children, individuals with disabilities, food allergies, positioned for a particular game on tv, etc.
o Working with other team members to assure a great dining experience for guests.
• Service and set-up
o Restocking to-go area when needed i.e. bags, condiments, napkins, utensils, etc.
o Cleaning the host/hostess stand and surrounding area routinely
• Knowledge, skills and abilities
o Ability to operate a point of sale system (POS) including processing payments.
o Ability to communicate in a professional manner with guests and team members
o Ability to read, comprehend and follow instructions and menu items
o Previous food/retail service experience or formal training in hospitality of 2 yrs a plus in a fast paced environment.
• Compliance
o Adhering to health dept. rules and regulations
o Practicing and training the principles of safe food handling and service
o Compliant with Three Dollar Café's bylaws and practices
• Physical requirements
o Well-kept in personal hygiene
o Always smiling
o Ability to stand up straight throughout a full shift
o Ability to bend and reach while carrying to-go orders
o Visual acuity to review restaurant menus, take orders, navigate dining area, kitchen, other parts of the facility
o Ability to attend work and meetings as scheduled
Employee Job Description Acknowledgement
I have received a copy of the job description for the position I am being offered. I have read this job description and I completely understand all my job duties and responsibilities. I am able to perform the essential functions as outlined with or without reasonable accommodation. I understand that my job may change on a temporary or regular basis according to the needs of my location or department without it being specifically included in the job description. If I have any questions about job duties not specified on this description that I am asked to perform, I should discuss them with my immediate supervisor or Human Resources. I further understand that future performance evaluations and merit increases to my pay are based on my ability to perform the duties and responsibilities outlined in this job description to the satisfaction of my immediate supervisor and the budget. I have discussed any questions I may have had about this job description prior to signing this form.
SIGN HERE: __________________________________________________
PRINT NAME: _________________________________________________
DATE: ________________________________________________________
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