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Member Advocate, Gilroy Center

1 month ago

Gilroy, United States Digital NEST Full time

HOURS PER WEEK: 20 hours per week

RATE OF PAY: $17.38 - $19.12 per hour, part-time, non-exempt

BENEFITS OVERVIEW: Medical, vision, dental and life insurance, vacation and sick time off, paid federal holidays, and retirement plan (See full job description for more details).

ORGANIZATION SIZE: 50+ employees

REPORTS TO: Center Director

LOCATION: This is an on-site position at the Gilroy Center

NOTE: This role will be eligible for full-time, 40 hours a week with full benefits, starting January 1, 2025.

JOB OVERVIEW:

Digital NEST is a workforce development center that has welcomed hundreds of youth from working-class, farmworker communities to develop the technical and professional skills they need to achieve their dreams. It is an exciting time for the NEST as we are on the precipice of expanding to a total of five communities across Northern California by the end of 2026. Digital NEST has centers in the heart of Watsonville, Salinas, Gilroy and Modesto, and soon to be Stockton.

The Member Advocate reports directly to the Center Manager and will partner with the NEST leadership team to support positive center membership, program and marketing objectives. The Member Advocate's goal is to create a welcoming environment and greet and engage with Members to ensure all guests and program participants have been digitally checked in to our NEST center accurately upon entering. The Member Advocate is responsible for general administrative work, such as compiling membership reports, room reservations, taking general inquiries and calls while directing Members, participants and visitors to appropriate NEST staff.

RESPONSIBILITIES:

Member Engagement (40%)

  • Answering Member questions.
  • Meet and greet Members (by name) and visitors in a positive and professional manner as a representative of the Digital NEST, creating a welcoming and safe environment.
  • Promote and invite Members to participate in engaging activities and events both verbally and via electronic communication platforms.
  • Assist communications and management of social media platforms.
  • Conduct Digital NEST tours to prospective Members by following established tour guidelines (when needed).
  • Executes established processes for finalizing all Digital NEST memberships (membership Tour Card tracking system, membership Form, and consent form,etc.)
  • Work towards self-development to stay current on Member engagement, customer service procedures and practices.
Operations (35%)
  • Assist and support the Center Manager in room/space set ups for all room/space rentals.
  • Complete facility opening and closing procedures at the beginning and ending of each shift.
  • Assist program staff with space set-up for events to connect with youth.
  • Manage calendars for the center (Room Reservations and Programming Calendar).
  • Ensure Digital NEST center is clean, safe, and looking aesthetically pleasing at all times.
  • Monitor Members' use of the NEST facility.
  • Identify and report concerns or problems to appropriate staff in an accurate and timely manner.
  • Assist with creating purchase orders for center supplies and other essential items.
  • Assist the Center Manager in reaching out to vendors, repair services, and utilities.
Front Desk Reception (25%)
  • Answer the telephone and perform various clerical duties.
  • Track and complete tasks using Asana, Google apps, and other task management sites.
  • Attend all required department and organizational meetings as required.
  • Keep all "Member accessible" program/event collateral up-to-date.
  • Ensure all Members check in and out.
  • Contribute to the Monthly Programs Update Report with data entry and tracking of daily Member attendance resulting in the completion and submission of the report held by the Center Manager using the appropriate platform.
QUALIFICATIONS:
  • High School Diploma or equivalent certification.
  • Excellent customer service skills.
  • Knowledge of and experience using Microsoft Office, Google Applications, Customer Relationship Management platforms.
  • Excellent verbal and written communication skills.
  • Excellent time management skills.
  • Attention to detail.
  • Experience working with young adults ages 14 - 24.
REQUIREMENTS:
  • Passion for the mission of Digital NEST and belief in upholding organization's core values.
  • Understanding of and sensitivity to issues of culture/ethnicity/race, gender, sexual identity, class/SES and immigration status.
  • Ability to be an ally to people of color, women and lesbian, gay, bisexual, transgendered, queer, questioning and intersex individuals and their allies (LGBTQIA).
  • Must have a valid CA driver's license, pass a background check, and be able to travel and work evenings or weekends occasionally, or as needed.
  • Maintain dexterity and coordination, sufficient to perform essential functions.
  • Ability to perform administrative, computer-based tasks, to be mobile (including, but not limited to walking, bending, squatting, crouching, twisting, kneeling, reaching, etc.), and lift/carry/push/pull objects that weigh up to 35 pounds as needed.
NOTE: The job offer will be contingent upon the successful completion and passing of a background check.

ABOUT OUR BENEFITS: We take a holistic approach to wellness, physical, emotional, and financial. Our comprehensive benefits package includes:
  • SIMPLE IRA Retirement Benefit with up to 2% employer match
  • 10 Paid Vacation Days for Full-time Employees (non-Director and non-Chief positions
  • 13 Paid Holidays Annually Plus Business closure/holiday the week between Christmas Day and New Years Day
  • Paid Sick Time Off
  • Annual Parking Permit

We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable, and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role and encourage you to apply if your experience is close to what we're looking for. We also know that diversity of background and thought makes for better problem-solving and more creative thinking, so we're dedicated to adding new perspectives to the team. We look forward to hearing from you.

Digital NEST, Inc. is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

Digital NEST is committed to an inclusive experience for all applicants and will endeavor to make reasonable accommodations in the interview process, to the known physical or mental limitations of qualified employees with disabilities unless the accommodation would impose an undue hardship on the operation of our business.

Please refer to our career page for more information on how to apply for reasonable accommodations.