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Behavioral Health Associate- Emergency Services
3 months ago
Queens Hospital Center is making good on its promise to the people of southeastern and central Queens to maximize both patient convenience and positive clinical outcomes. Residents of Queens can count on the delivery of quality medical care right in their own borough. In 2002 the hospital opened a state-of-the-art, 261-bed facility that includes the Queens Cancer Center, the first comprehensive cancer treatment center in the borough.
At NYC Health + Hospitals, our mission is to deliver high-quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Job Description
1. Utilizes crisis and/or de-escalation intervention practices, when necessary and appropriate, with patients whose behavior cannot be otherwise supported without such interventions.
2. Assists in the application and removal of restraints and the implementation of seclusion, when deemed necessary by appropriate personnel; ensures the physical and emotional health and safety of the patient when using such methods.
3. Identifies patient characteristics and environmental variables that may trigger agitated behavior(s) and communicates such information to the treatment team.
4. Escorts patient to required location(s), within and outside of the health care setting.
5. Monitors and controls patient, family, visitors and staff traffic flow through behavioral health services.
6. Ensures the safety of patients and staff through electronic scanning and safety checks prior to entry to clinical areas.
7. Responds appropriately to patient emergencies, including those requiring the Behavioral Response Team, and other emergencies, as necessary.
8. Inspects and categorizes patients' belongings at time of admission and ensures that property is safely maintained and returned at the time of transfer or discharge; notifies appropriate personnel of illegal items for proper handling.
9. May lead or co-lead discussion groups in areas such as anger management techniques and practices; appropriately documents group activity.
10. Assists in the facilitation of therapeutic groups and related activities.
11. Assists with patient grooming needs, including shaving when deemed appropriate by clinical staff and the patient is not able to shave themselves.
12. Takes patient vital signs when directed to do so by clinical staff, and enters patient vital sign data into the electronic medical record (EMR).
13. Performs observation and monitoring of assigned patients on a one-to-one basis.
14. Performs patient checks/rounds and video surveillance, as required, and reports observations, interactions and patient activity to assigned nursing staff.
15. Communicates clinical matters to assigned RN or other professional staff as required.
16. Participates in staff, departmental and team/committee meetings.
17. Participates in departmental quality assurance/performance improvement (QA/PI)activities.
18. Participates in departmental and/or health care setting-wide training, as required.
19. Performs related work, as assigned
Minimum Qualifications
1. An Associate's degree in criminal justice, social services or a health-related area; or
2. A High School diploma or a G.E.D. and one (1) year of full-time experience in law enforcement, nursing or psychiatric/behavioral health in a high volume, intensive care environment.
3. *Successful completion of an appropriate training program in the application and use of restraints and seclusion must be completed prior to an individual performing such work.
4. Successful completion of an appropriate training in the performance of vital signs and grooming within ninety (90) calendar days of appointment to the title.
*Special Note:
As required by the Centers for Medicare and Medicaid Services (CMS), Hospital Conditions of Participation - Patients' Rights (42 CFR Part 482), before applying restraints, implementing seclusion, performing associated monitoring of the restrained or secluded individual, or providing care for such individual, staff must be trained and able to demonstrate competency in the performance of these actions.
If you wish to apply for this position, please apply online at employment.nychhc.org.
NYC Health and Hospitals offers a competitive benefits package that includes:
- Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
- Retirement Savings and Pension Plans
- Loan Forgiveness Programs for eligible employees
- Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
- College tuition discounts and professional development opportunities
- Multiple employee discounts programs
