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Operations Manager
1 month ago
The Operations Manager for Consumer Directed Services will oversee the daily operations of our consumer-directed programs, ensuring that services are delivered efficiently, effectively, and in compliance with all regulatory requirements. This role will involve managing staff, optimizing processes, and collaborating with clients and stakeholders to enhance service delivery. The ideal candidate will have a strong background in operations management, a passion for consumer-directed care, and excellent leadership skills.
Key Responsibilities:
1. Operational Oversight:
- Manage the day-to-day operations of consumer-directed services, ensuring compliance with state and federal regulations.
- Develop and implement operational policies and procedures to enhance service delivery and efficiency.
- Monitor service quality and performance metrics, identifying areas for improvement and implementing corrective actions as needed.
2. Team Leadership:
- Supervise and mentor a team of service coordinators, support staff, and other personnel involved in consumer-directed services.
- Foster a positive and collaborative work environment that encourages professional development and high performance.
- Conduct regular performance evaluations and provide constructive feedback to team members.
3. Client Engagement:
- Build and maintain strong relationships with clients, families, and caregivers to ensure their needs are met and expectations are exceeded.
- Facilitate client feedback mechanisms to gather insights and improve service offerings.
- Assist clients in navigating the consumer-directed services process, providing guidance and support as needed.
4. Financial Management:
- Oversee budget management for consumer-directed services, ensuring financial sustainability and accountability.
- Collaborate with finance teams to track expenditures, manage billing processes, and optimize resource allocation.
5. Collaboration and Communication:
- Work closely with other departments, stakeholders, and community partners to promote integrated service delivery.
- Prepare and present reports on operational performance, challenges, and opportunities to senior management.
- Stay informed about industry trends, best practices, and regulatory changes affecting consumer-directed services.
Qualifications:
- Bachelor's degree in Business Administration, Healthcare Management, Social Work, or a related field; Master's degree preferred.
- Minimum of [X] years of experience in operations management, preferably in healthcare or social services.
- Strong knowledge of consumer-directed services and relevant regulations.
- Proven leadership and team management skills, with the ability to motivate and inspire staff.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficient in using technology and software for operations management and reporting.
- Ability to work independently and collaboratively in a fast-paced environment.
**What We Offer:**
- Competitive salary and benefits package.
- Opportunities for professional development and career advancement.
- A supportive and inclusive work environment.
- The chance to make a meaningful impact in the lives of individuals and families.
Salary: $75,000 +
