Case Coordinator

3 weeks ago

Green Bay, United States LHC Group Full time

JOB REQUIREMENTS: Summary The Home and Community Bases Services Case Coordinator is responsible for overseeing the services provided to a caseload of clients on a daily basis. This responsibility includes interfacing with clients/families/employees to ensure quality service delivery. The Case Coordinator is responsible for day-to-day staffing of cases, problem solving, assisting in the hiring process, providing orientation to new caregivers, payroll/billing, and ensuring customer satisfaction. The Case Coordinator must be able to function with minimal onsite supervision and may perform some or all of the duties listed below. Responsibilities Coordinates and ensures the scheduling of client cases on a daily basis. This includes selecting the appropriate caregiver, communicating with the family or client on an ongoing basis regarding staffing. Manage inquiry calls from clients, client families, and caregivers. Performs family consultation visits as assigned Participates in the orientation of new caregivers Processes payroll for caregivers on a weekly basis. Ensures computer data is updated and accurate for client schedules and employee availability Anticipates staffing needs and works with the Executive Director and/or Business Manager to ensure that an adequate pool of employees is maintained. Ensures that all clients requested services hours are staffed with appropriate personnel Follows all LHC Group policies and procedures and state/funded programs as appropriate Continually monitors customer satisfaction and informs the Executive Director and/or Business Manager of any issues related to customer satisfaction Keeps the Executive Director and/or Business Manager informed of any employee/client incidents and works with the Executive Director to bring resolution to any identified problems Performs on-site home visits as needed Ensures on-site supervisory visits are conducted per policy Informs the Executive Director and/or Business Manager of any overtime requested or worked by caregivers Ensures that pay rates are within the acceptable ranges Responsible for coordinating, entering, and auditing payroll/billing on a weekly basis and ensuring the entry is timely and accurate. Assists in the process of interviewing and hiring of caregivers Participates in the orientation process for all staff Ensures that all employees are provided appropriate orientation to assignments or job. Assists in the process of maintaining employee personnel files Performs data entry of new clients and employees as needed Compiles and maintains client files Participates in the on call rotation of the agency All other duties as assigned. Education and Experience Education & Experience High school education or equivalent required. Skill Requirements Scheduling and data entry experience preferred. Ability to coordinate many activities at one time. Strong customer service skills. Equal Opportunity Employer - vets, disability. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/5C3CCE86C999430B

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