Systems Engineer L2

4 weeks ago

Dallas, United States Performive Full time

About the Company

Mid-sized Enterprises across the globe are faced with changing internal processes and customer expectations. With limited internal IT staff and fixed budgets, delivering on these expectations is an impossible challenge.

At Performive, we partner with growing Mid-sized companies by delivering secure, VMware-based cloud solutions, on-demand engineering resources, and 24/7/365 Devoted Customer Support. To meet our customers' needs through our VMware cloud solutions, data protection, and managed security services. With a consistent global platform to leverage, these medium-sized businesses now have access to solutions that simplify their day-to-day operations. Our customers' internal IT teams are now entirely focused on driving innovation and business solutions in this demanding, ever-changing, technology-focused era.

The Role:

Performive, a dynamic leader in the cloud services industry, is seeking a highly motivated and talented Level 2 Systems Engineer to join our elite team. If you're passionate about all things IaaS, PaaS, and SaaS, thrive in a multi-cloud environment, and are ready to elevate your career in the world of cloud technology and virtualization, this is the opportunity you've been waiting for

As a Performive Level 2 Systems Engineer you will be a member of the elite Systems Operations team and work with a talented global network of IT professionals. The Systems Operations team plays a crucial role in managing, supporting, managing, securing, and optimizing cutting-edge delivering world-class IAAS/PAAS/SAAS solutions, cloud infrastructure, and virtual servers. You will help ensure the seamless operation of our hosted virtual servers, deliver top-tier enterprise support to our valued clients and gain valuable hands-on experience in a variety of technologies and platforms, including VMware, Veeam Data Protection, Linux, Ubuntu, Windows Server, AWS, Azure, and Google Cloud.

At Performive, we believe that each of us has the power to make an impact and that is why we put our team members at the center of everything we do and are dedicated to fostering an environment that encourages professional growth, innovation, and collaboration. You'll have the opportunity to learn and work with cutting-edge technologies and expand your skill set while enjoying competitive benefits.

  • Competitive salary and performance-based bonuses.
  • Comprehensive healthcare and wellness programs.
  • Ongoing training and certification opportunities.
  • Flexible work schedules and remote work options.
  • A fun and inclusive company culture, a relaxed work environment, and team-building events.
If you're excited about the opportunity to be part of a forward-thinking company and make a significant impact in the world of cloud technology, apply today and join the Performive family.

Responsibilities:
  • Provide second-level Engineering Support via escalated tickets for virtual servers, cloud infrastructure, data protection solutions, and hosting-related services.
  • Monitor and maintain virtual server environments, ensuring high availability and performance.
  • Adhere to SLA, KPI, and Incident Management standards.
  • Perform routine OS maintenance, updates, and patch management.
  • Provide feedback and coaching to Level 1 Support team members.
  • Maintain documentation of technical processes, procedures, and customer configurations for future reference and knowledge sharing.
  • Participate in 24/7 on-call support rotation, responding to incidents and issues as needed.
  • Assist in training and technical guidance when required.
Requirements
  • At least 4 years of professional experience in System Administration or Advanced Support of a production virtualized environment, IaaS, PaaS, SaaS, or MSP solutions.
  • Knowledge of core Internet protocols and services: DNS, HTTP/HTTPS, IP, NTP, TCP, UDP, SMTP, SSH, SSL, syslog.
  • Server-level platform management and security experience with Linux, Ubuntu, CentOS, and/or Windows Server operating systems.
  • Strong engineering and problem-solving skills, and the ability to work well in a team.
  • Experience managing web application vulnerability and performance.
  • Backup/Recovery using VMWare, Veeam, and R1Soft.
  • System instrumentation tools (vmstat; top; atop; strace; tcpdump; Wireshark)
  • MySQL Administration.
  • Apache Administration.
  • Strong time management skills.
  • Excellent verbal and written communication skills.
How To Stand Out
  • Any of the following Industry Certifications
    • AWS
    • Azure
    • Google Cloud
    • Windows Server
    • RHCSA
    • RHCE
    • LPIC-3
    • VMWare Certified Associate (VCA)
    • VMWare Certified Professional (VCP)
What's In It For You?
  • Remote Position.
  • Competitive Compensation.
  • Medical, Dental, and Vision Coverage.
  • Flexible Spending Account (Medical and/or Childcare).
  • Paid Time Off.
  • Training & Educational Reimbursement.
  • Employee Activities.
  • Paid Parking.
  • 401k.


Performive is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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