Quality Assurance Section Lead

2 weeks ago

Schertz, United States Visionworks Full time
Summary:

Ensure quality eyewear is distributed to customers. Direct coordination within the Manufacturing and Distribution areas to address quality issues. Train and coach staff to support quality aspects of the manufacturing procedures.

Essential Responsibilities:

Responsible for adhering to all Company and American National Standards Institute (ANSI) eyewear quality standards.

Responsible for achieving area KPI goals.

Effectively communicate with Manufacturing (Digital Surface, Special Surface, Finishing, AR and Maintenance) and Distribution (DC and Floor Operations) leadership to address issues that are currently impacting customer quality and present solutions to assist in reducing repeat occurrences.

Proficient in all areas pertinent to quality, to include, but not limited to breakage data entry, process variable verification, shipping to customers, evaluating both uncut and finished eyewear to ensure all quality standards and customer expectations are adhered to.

Monitor and identify opportunities for quality improvement and provide solutions using structure problem solving techniques for immediate results to include working with vendors/suppliers to test new products designed to enhance quality and efficiency as needed.

Train and provide coaching to associates to ensure enforcement of quality standards listed in Company documents and National Standards Regulations, along with assisting in interviewing potential new section associates, and supporting Cross Training to develop team.

Receive and evaluate jobs that may be returned from customers to troubleshoot any quality issues and training opportunities.

Maintain measuring systems, verify calibrations, return defective systems for repair, order and maintain suitable consumable, manual measuring device and hand tool supply levels while maintaining a standardized setup at each workstation.

Drive continuous improvement in daily work activities, while providing the proactive leadership necessary to achieve and maintain a continuous improvement mindset for the team.

Practice and comply with all requirements of our Quality Management System (QMS), as well as regulations that promote a safe and healthy workplace environment, to include compliance and enforcement of PPE and 6S requirements at all times.

Education:

High School Diploma/GED required, or equivalent work experience

Experience & Background:

Three years of experience working in a fast paced environment with a record of continuously increased responsibility

Knowledge and Proficiency with Microsoft Office products

Experience utilizing standards from the American National Standards Institute (ANSI)

Experience in working with structured procedures and processes

Language Skills:

Ability to read and comprehend complex English instructions, correspondence and/or memos as required, as well as the capacity to write similar correspondence, relaying opportunities or findings and conduct training

Skill to effectively present information in one-on-one and group settings is necessary

Mathematical Skills:

Ability to perform the analytical mathematics demanded by the business functions. Aptitude to perform these operations using standard units of measurement, distance, weight, volume, and currency. Additional skills to measure and compute lens power and prism is required

Reasoning Ability

Ability to think logically in following procedures and instructions

General problem solving abilities

Exhibit sound and accurate judgment and demonstrate accuracy and thoroughness

Ability to apply analytical tools and common understanding to carry out detailed written and/or oral instructions and interpret diagrams and/or forms

Must possess capacity to deal with complex problems and situations involving multiple variables in standardized situations

Physical Demands/Work Environment:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the associate is required to stand, use hands and fingers to handle, feel, pick or pinch, and talk or hear most of the time. The associate is occasionally required to stand, walk, and reach with hands and arms. The associate must frequently lift and/or move up to 50 pounds. The noise level in this location is moderate (use of computers, printers and machines). Limit weight for lifting, pulling and pushing is no more than 50 pounds. When lifting loads heavier than 50 pounds, requirement is to use two or more people to lift the load. Ability to work varying schedules to include nights, weekends and holidays.

Activity

Amount of Time

None

Under 1/3

1/3 to 2/3

Over 2/3

Stand

X

Walk

X

Sit

X

Use hands to finger, handle, or feel

X

Reach with Hands and Arms

X

Climb or balance

X

Stoop, kneel, crouch, or crawl

X

Talk or hear

X

Close Vision (clear vision at 20" or less)

X

Behavioral Characteristics:
  • Ability to provide peer feedback
  • Problem solving
  • Process and results oriented
  • Strong verbal and written communication skills
  • Ability to work in cross functional teams and with other business leaders.
  • Strong organizational skills
  • Ability to analyze and interpret data
  • Work under stress with interruptions and deadlines
  • Strong customer focus
  • Strong attention to detail
  • Ability to prioritize detailed tasks with minimal input to accomplish daily and long-term goals
  • Ability to work onsite and participate in interactive onsite meetings on a regular and predictable basis
  • Ability to initiate immediate interaction, coordination and collaboration with team members, clients, customers etc.
  • Ability to work in cross functional teams and with other business leaders
  • Works with a high sense of urgency and the ability to meet deadlines in a fast pace environment

Visionworks is an Equal Opportunity Employer. With regard to all employment practices, we do not discriminate on the basis of race, color, age, sex, religion, national origin, ancestry, creed, sexual orientation, disability, veteran or current military status, or any other characteristic protected by applicable federal, state and local law. We strive to employ and promote only those applicants and employees who are best suited for open positions and who possess the necessary skills, education and qualifications for the job.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran status.

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