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Call Center Agent

2 months ago

Vista, United States TrueCare™ Full time

THIS POSITION IS TEMPORARY - Patient Services - Vista #4157

Beautiful brand-new Call Center Offices

Location: Vista, CA (across from the Civic Center)

Shift: Monday – Friday - 9:00 am to 6:00 pm (Training schedule will be 8 am - 5pm Monday - Friday for two-weeks).

TrueCare is more than just a place to work; it feels like home. Sound like a fit? We'd love to hear from you

Position Summary

The Patient Service Representative or Call Center Agent is responsible for professionally answering incoming calls and responding to patients' inquiries. This includes entering and maintaining demographic an insurance eligibility in our Practice Management (PM) system, scheduling appointments through the PM system, answering questions about services, sending messages to clinical staff and forwarding calls for further triage.

Duties

  • Answer incoming calls in a polite and professional manner.
  • Register new patients using the Practice Management (PM) system.
  • Verify and update patient demographic information to include home address, email address, current telephone number(s), contact preference, accurate billing/insurance information, and the extended information screen in the PM system.
  • Accurately verify and set insurance information for scheduled appointments in the PM system.
  • Screen and process medical service requests and other inquiries consistent with departmental protocols and procedures. Transfer calls to correct department
  • Accurately schedule appointments for patients into the PM system, according to scheduling guidelines.
  • Make calls to reschedule appointments, when necessary.
  • Bilingual Spanish
Requirements
  • High School Diploma or equivalent.
  • At least one (1) year experience in a call center or equivalent experience in customer service
  • Experience with data entry and Microsoft Office applications, including Outlook, Word and Excel.
  • Bilingual in Spanish

At TrueCare, we put your health first. Our compassionate team understands your needs and provides a heartfelt welcome to each and every person who walks through our doors.

Visit truecare.org to learn more Health Inside. Come in Salud Adentro. Bienvenido

TrueCare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state, or local law. Our goal is to promote and ensure authentic inclusion, belonging and support for all team members recruited or employed here.

Visit truecare.org to learn more Health Inside. Welcome in Salud Adentro. Bienvenido

In the spirit of pay transparency, we are excited to share the base salary range for this position. If you are hired at TrueCare, your final base salary (within the pay range), will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical to allow for future and continued salary growth. We also offer generous benefits and retirement plans.

Employment is contingent on having a seasonal COVID-19 vaccination, or use of a mask, from November 1 through March 31 of every year.