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Network Operations Associate
8 months ago
At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it's medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.
Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity
As an Operations Associate with FourKites you'll be the mastermind behind our customers' success - managing our customers and carriers experience through your relationships and technical expertise. You'll become an industry expert, partnering with shippers, brokers, and carriers to unify communication in one place - the FourKites platform. You'll wow them with your quick and flawless execution of our carrier and broker onboarding process. The Operations Associate role offers full-time and part-time schedule options for qualified candidates.
What you'll be doing:
- Onboarding carriers to our platform - using creativity to solve unique and changing problems, solutioning to decide how a carrier will integrate with FourKites
- Leading carrier calls, setting follow-up tasks, and action items
- Ability to navigate and understand enterprise level software & diagnose and solve complex technical and operational problems
- Understanding customer and company business objectives to determine and execute on carrier onboarding and compliance goals
- Providing regular updates on onboarding and compliance progress to customers. Direct, independent, and regular interaction with customers including presentations and decisions on what work to take on and how to best go about taking on that work.
- Maintaining clear, updated, and accurate records in our CRM as well as updating other relevant internal documentation
- Identifies and implements best practices for capturing and utilizing visibility data.
- Engages carriers to improve operations and tracking quality through proactive account management.
- Monitors data and collaborates with carriers and shippers to resolve issues promptly.
- Provides regular updates on implementation progress and challenges.
- Coordinates with customers and support teams to prioritize issue resolution.
- Liaison with carrier onboarding teams to enhance experience.
- Manage carrier dependencies to accelerate adoption.
- Collaborating cross-functionally with Marketing, Sales, and Engineering to streamline processes and improve our product
- Completing strategic projects as assigned and collaborating to complete company and department OKRs
- Acting as a stakeholder and a voice for Operations and our carriers, providing product feedback and serving as a product subject matter expert
- Responsible for achieving individual quarterly OKRs and KPIs
- You love variety and can manage multiple projects at the same time. You can jump from a call to an excel spreadsheet to a cloud CRM with ease, and execute flawlessly in each thing you do. You are obsessively organized, detail-oriented, and driven.
- You thrive in fast-paced environments and are comfortable with ambiguity and lack of structure
- You enjoy solving challenging problems using critical thinking and creativity
- Entrepreneurial spirit - you make things happen and proactively step up when you recognize an opportunity
- Intelligent with strong verbal and written communication skills
- Superior organization skills and attention to detail
- Comfortable talking to a wide variety of people, including senior leadership
- Insatiable curiosity - you love learning new things
- Bachelor's degree from an accredited university preferred but not required
- Proficient in MS Office, Google Apps, and CRM tools
- Customer-facing experience
- Experience in logistics or SaaS a plus
Who we are:
FourKites® is the #1 supply chain visibility platform in the world, extending visibility beyond transportation into yards, warehouses, stores and beyond. Tracking more than 2.5 million shipments daily across road, rail, ocean, air, parcel and courier, and reaching over 185 countries, FourKites combines real-time data and powerful machine learning to help companies digitize their end-to-end supply chains. More than 1,000 of the world's most recognized brands - including 9 of the top-10 CPG and 18 of the top-20 food and beverage companies - trust FourKites to transform their business and create more agile, efficient and sustainable supply chains.
FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to standard holidays, and a hybrid, flexible approach to work. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. And we're always listening for new ways to support everyone in and out of the office.
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