Customer Care Coordinator

4 weeks ago

Thibodaux, United States MPW Industrial Services Full time

JOB FUNCTION:

  1. The primary responsibility of this position is to direct, coordinate, and exercise functional authority of planning, organization, control, integration, execution of, and completion of Mobile Field projects.

ESSENTIAL FUNCTIONS:

  1. Assign equipment to specific phases or aspects of project, and oversee’ s equipment preparation, loading and testing, in accordance with Mobile project procedure.

  2. Oversees review of project design for compliance with organization standards, customer contract requirements, and related specifications.

  3. Evaluates project changes, specifications, and equipment inventory.

  4. Assists with the preparation of equipment for the job when needed.

  5. Responsible for tracking the profitability of Mobile Field Service jobs.

  6. Performs other duties as directed.

KEY BEHAVIORS:

  1. Safety Awareness: Employee must be aware of conditions that affect employee safety and engineer solutions to correct unsafe conditions.

  2. Adaptability/Flexibility: Maintaining effectiveness in varying environments and with different tasks, responsibilities and people.

  3. Communication through Planning and Organization Management: The ability to establish a course of action for self and/or others to accomplish a specific goal. Planning proper assignments of personnel and appropriate allocation of resources in a fast pace changing environment. While expressing ideas effectively in individual and group situations. Adjusting language, non-verbal expressions, and terminology to fit the needs of the audience.

  4. Innovation: Generating creative solutions to work situations and equipment design.

  5. Developing Organizational Talent: Developing skills and competencies by planning effective development activities related to current and future department needs.

  6. Customer Service Orientation: Proactively developing customer relationships by making efforts to listen and understand the customer (both internal and external); anticipating and providing solutions to customer needs; giving high priority to customer satisfaction.

QUALIFICATIONS:

  1. Excellent skills in customer service.

  2. Attention to detail and follow-through.

Must have PC experience with Microsoft Word, Excel and database programs.

Required Skills

Required Experience

Qualifications:
QUALIFICATIONS, SKILLS AND EXPERIENCE:

  • High School diploma/GED required. Associates degree preferred.
  • Minimum three years of relevant experience in a fast-paced office environment highly preferred.
  • Positive, customer-focused approach.
  • Proficiency in Microsoft Office Suite.
  • Ability to work in a fast-paced environment and juggle multiple priorities.
  • Ability to think quickly, assess a situation and make a sound decision.
  • Experience with technology for optimizing efficiency.
  • Solid written and verbal communication, listening, organization and priority setting skills.

PHYSICAL REQUIREMENTS:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to meet essential functions of the position with reasonable accommodations as necessary.
  • Prolonged periods of working at a desk and/or on a computer
  • Ability to work overtime as needed.

At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short and long term disability, a 401k and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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