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Night Audit/Full Time Thursday

2 months ago

Scottsdale, United States Hilton Hotel Event & Conference Center Full time

The beautiful Hilton North Scottsdale at Cavasson is looking for a Night Auditor to join our team

The Night Auditor is a hotel front desk position with primary responsibility for customer service, posting charges, and closing out the day.

Primary Responsibilities:

The following are highlight items and not meant to be all-inclusive of this position:

  • Greet, register, and assign rooms to guests of hotel
  • Responsible for issuing room keys and important information to guests
  • Responsible for making hotel reservations and checking hotel availability
  • Verifies credit card authorization or collect cash payment for all hotel guests
  • Answer hotel main telephone line and transfer to proper departments or guest rooms
  • Review guest accounts and charges upon guest check-out
  • Be familiar with Hilton Brand Standards and requirements such as Hilton Honors Programs
  • Be familiar with daily events in hotel, conference center, and restaurant
  • Constant contact with housekeeping and maintenance departments with guest issues or concerns
  • Ensure complete guest satisfaction
  • Ensuring daily checklists are completed
  • Completes any direct assignment from Manager
  • Responsible for issuing and signing out Department Manager Keys
  • Post Banquet charges and make necessary accounts
  • Balance credit card and cash paperwork for entire day
  • Process credit cards for settlement
  • Close out day for facility and print reports
  • Insert information from day end reports into spreadsheets for General Manager and Ownership

Qualifications, Education, Experience, Skills, and Abilities:

  • Previous hospitality/service industry experience preferred
  • Strong oral communication skills
  • Professional, courteous attitude
  • Strong computer skills
  • Ability to work in high paced environment
  • Strong Customer Service skills
  • Ability to Multitask
  • Hilton ONQ experience highly preferred

The Hilton North Scottsdale at Cavasson is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.