Director Corporate Communications, Global Operations

2 weeks ago

Palm Beach Gardens, Florida, United States Carrier Full time

Country:

United States of America

Location:

CAF77: CCS - CIB 13995 Pasteur Blvd , Palm Beach Gardens, FL, 33418 USA

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About the Role

The Director of Corporate Communications for Global Operations will lead the development of a best-in-class integrated communication strategy for Carrier's Global Operations function.

This is a high-impact, visible role responsible for crafting and deploying compelling internal and external communications that amplify the enterprise Operations strategy. The individual will be a strategic thought partner to senior leaders, with a particular focus on engaging and empowering Carrier's 20,000+ global frontline employees. This role requires close collaboration with senior executives and communications professionals across the enterprise to ensure a cohesive and consistent approach to communications.

This role will report to the Executive Director, Communications, with close alignment to the SVP, Global Operations.

This position is ideal for a self-starter and highly strategic individual contributor who thrives in a dynamic environment, possesses exceptional communication skills, and can work independently while delivering high-impact results. This role offers the opportunity to shape and amplify the voice of Carrier's Global Operations, supporting its transformation and long-term success. Join us in driving innovation and making an impact at Carrier.

Key Responsibilities

  • Communications Strategic Planning and Execution : Partner with senior leaders in Global Operations to develop and execute an enterprise-wide communications plan that aligns with organizational goals and amplifies the Operations strategy. Includes internal and external communications, crisis communications, and support for a robust calendar of operational meetings and events.

  • Frontline Engagement : Design and implement innovative strategies to reach and engage Carrier's global operations workforce, with a focus on frontline employees. Lead global employee engagement campaigns that drive awareness and alignment with the Operations strategy and transformation initiatives.

  • Executive Messaging and Content Creation : Develop impactful executive messaging and deliverables such as leadership messages, video content, talking points, and more. Maintain an executive messaging editorial calendar to ensure a consistent cadence of communication that balances business priorities.

  • Thought Leadership : Identify opportunities to enhance Carrier's leadership in areas such as innovation and operational efficiency and aligning with the broader corporate communications thought leadership program.

  • Event Leadership : Drive the development and execution of livestreamed Global Town Hall events for 20,000+ employees, ensuring a seamless and engaging experience.

  • Global Collaboration : Build strong professional relationships to ensure authenticity in communications and alignment with corporate and regional teams. Provide guidance and support for global and multinational audiences.

  • Creative Services Oversight : Coordinate the use of creative services, including graphic design, video production, and photography, to support communications needs.

Required Qualifications

  • 15+ years of communications experience with a Bachelor's degree OR 12+ years of communications experience with a Masters' degree

  • Travel Required 20%

Preferred Experience

  • MBA

  • Global or multinational experience

  • Proven success as a strategic thought partner to executive leadership teams.

  • Experience managing communications for urgent, short-deadline projects and the flexibility to work after hours when necessary.

  • A results-driven, bias-for-action mindset.

  • Demonstrated experience engaging and empowering frontline employees through innovative communication strategies.

  • Exceptional written and verbal communication skills with the ability to simplify complex issues.

  • Strong executive presence, exceptional listening skills, and the ability to anticipate needs and prepare accordingly.

  • Expertise in managing large-scale events, including livestreamed global town halls.

  • Strong project management skills with a high level of organization and attention to detail.

  • Proficiency in Microsoft SharePoint, Word, PowerPoint, Excel, and Adobe Creative Suite, as well as LinkedIn.

  • A self-starter with the ability to work independently and deliver high-impact results while managing competing priorities.

#LI-Onsite

RSRCAR

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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