IT Helpdesk I

IT Helpdesk Technician 
Contract-to-hire 
Onsite / Part-time 

IT Helpdesk Technician is responsible for providing first-level support to  internal teams. 

Responsibilities:
Provide technical assistance on Windows 10/11, Mac OS, and Office 365 issues to internal staff.
Administer endpoint patching and security measures to ensure system integrity and data protection.
Maintain accurate system and software inventory records.
Facilitate the onboarding process for new hires, providing them with the necessary IT equipment and access.
Provide basic back-office applications, escalating complex issues as needed.
Contribute to the creation and upkeep of a comprehensive IT knowledge base.
Efficiently manage all IT support tickets via the helpdesk application, ensuring timely resolution and excellent internal customer service.
Participate in a light on-call rotation to provide after-hours support for critical issues during nights and weekends.

Qualifications:
Proven experience in an IT helpdesk or support role, with a strong emphasis on internal support.
Proficiency in supporting Windows 10/11 and Mac OS environments.
Solid experience with Office 365 applications and administration.
Skilled in endpoint management, including patching and security.
Experience with basic network troubleshooting and support.
Familiarity with managing support tickets through a helpdesk application.
Strong organizational skills and attention to detail.
Excellent communication and problem-solving abilities.
A proactive approach to maintenance and support, with a focus on improving internal IT processes.
Relevant degree in Information Technology, Computer Science, or related field, or 2 years equivalent experience.
IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are preferred.

Apply now

---