Retail Store Manager

Benefits:

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Tuition assistance

Vision insurance

Wellness resources

The Resale Revolution Starts With You

Every great team is led by an inspired and passionate leader. As a Store Manager, you will oversee store operations and bring our brand promise to life: to offer a fun, fashion-centered, and affordable shopping experience to our communities. Store Managers are committed to helping drive Crossroads' values- creating an inclusive environment where all feel welcome to enjoy a second-hand shopping and selling experience.

What You’ll Do:

When you join Crossroads, you are joining the sustainable fashion movement and reshaping fashion culture. And you aren’t just impacting the planet’s future- you are impacting your own.

You’ll learn how to run a second-hand business– you’ll embody an entrepreneurial spirit- learning everything from buying, merchandising and inventory practices to gaining and maintaining the trust of a customer base who has been devoted since day one.

You are:

Hands-on. The ideal Crossroads manager loves being on the sales floor to motivate, coach, and help their team succeed

A Talent Scout. You are able to recognize, draw in, and motivate talented individuals to your team.

Emotionally Intelligent. You would describe yourself as resilient, a great communicator, and exceptional at team-building.

Authentic. You are your unique self You’ll enjoy working with our diverse teams and leaders, who care about fostering an environment of development, creativity, and authenticity.

Fashion-focused. You eat, breathe, and sleep style. Fashion is life.

Adaptable. You feel comfortable adjusting to changing circumstances and encourage your teammates to do the same. We problem-solve together

People-first. You are energized by people. You radiate kindness and positivity You understand your impact and are someone who uplifts others.

A Trainer. You enjoy explaining how things work and have patience when teaching others.

Business-minded. You’ll develop business strategies to grow your customer base, increase store traffic and optimize sales.

You will:

Engage. You get to meet new people, every day Lead by example greeting each customer with a smile and welcome them to our store. Create a welcoming, fun, and inclusive environment to shop and work in.

Prioritize + Delegate. There will be a lot coming your way – from running breaks to noticing lines- you’ll need to use your team to get everything done and run the store like a well-oiled machine

Be Customer-focused. You will guide your team to help customers learn how we work and try selling Each customer has different needs and it’s up to your team to help them out.

Be a Mentor and Coach. You’ll guide your team members in developing their skills using our training tools and growth plans. Your goal is to support your team

Be Transparent. Have clear and consistent communication with your manager - partnership is a cornerstone of our leadership philosophy- two heads are better than one

Be a Problem-solver. You enjoy finding creative ways to enhance customer experience, employee engagement and overall store performance.

Have Integrity. You will act with integrity in words and actions- do the right thing and do it right, even when it’s difficult.

Be Compassionate. You will embody our core values of service, inclusion, and education. It’s important that we connect with all customers and try our best to help them.

Be Reliable. You will show up to work on time and ready to go

Be Flexible. You understand that needs change and evolve throughout the day- you know how to support your team and customer as needed.

Perks

Health + Wellbeing

We will:

Support your physical + mental health. We care about our employees’ wellbeing and offer mental health days in addition to sick PTO.

Prioritize wellness for all. We offer medical, dental, and vision insurance for ALL employees who work at least 20 hours a week

Offer additional support for your life outside work. We have an Employee Assistance Program (EAP) that provides FREE mental health, financial, legal, and other life event advisory services for all employees.

Work/Life Harmony

We will:

Encourage you to live your best life by taking vacation time

Offer you a set schedule with Sundays and Mondays off.

Give you time to enjoy the holidays. You will receive 6 paid holidays per year.

Encourage work/life balance. We offer flexible scheduling so that you can meet work & life needs

Financial Health

We will:

Contribute to your 401(k). Free money? We’ll match up to 6% of your contribution as soon as you are eligible We offer both a Roth and traditional 401(k).

Reward you with a quarterly bonus based on your performance.

Offer a generous discount on all merchandise including luxury consignment pieces- shop where you work

Be Transparent. We have clear pay ranges and always advertise pay for positions. We believe in pay equity.

Offer Earned Wage Access. Need money before payday? You’ll be able to access pay as you earn it through our partner app ZayZoon

Contribute to Commuter Benefits. Take public transit? We’ll contribute and match a portion of your commuter account monthly.

Growth + Development

We will:

Care about your development. Our Tuition Reimbursement benefit will provide you with up to $5000 per year towards your professional development

Create a community with you. You’ll travel twice a year to meet with your peers in-person to learn, celebrate, and collaborate with other leaders.

Empower you. Our Employee Resource Group (ERG) gives you a seat (and a voice) at the table. They meet monthly to discuss how we can shape the company through a diverse lens and meet our DEI commitments.

Let you take the lead. We offer clear paths for growth and ongoing professional development that are straightforward and attainable.

Celebrate with you. We’ll provide you with many opportunities to bond with your team as you celebrate successes together.

Equip you with the tools to be successful. As you onboard & throughout your career, our training programs will set you up to win.

Minimum Requirements:

Prior experience in retail management as a Lead Manager managing a team of 15+ employees (2 years+)

Extensive fashion knowledge including familiarity with labels, brands, designers and current trends.

Must be able to work a minimum of 40 hours per week.

Must be authorized to work in the United States.

About Crossroads

One of the first companies to pioneer secondhand clothing as an alternative to traditional retail, Crossroads Trading has been buying, selling, and consigning name brand and designer clothing in a friendly, fun, and fashionable atmosphere since 1991.

Since opening the doors of its first location in the heart of San Francisco’s Fillmore District, Crossroads has expanded over time to 39 retail locations spanning Northern and Southern California, Chicago, Seattle, Portland, Denver, New York, Houston, and Dallas. And in recent years, we have added Sell-By-Mail and Concierge programs to provide convenient new ways for fashionable and eco-conscious customers to sell their gently used clothing.

Crossroads has been featured in Harper’s Bazaar, Teen Vogue, and LA Mag, and is widely recognized as an industry leader in the ‘resale revolution.’

If you like sustainability, fashion, and working in a fun, positive environment, you’ll enjoy a career with us

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