Lead UX Researcher, AWS CX Research

1 month ago


West Logan, United States Amazon Web Services, Inc. Full time

Are you passionate about driving impactful design solutions in Data, Analytics, and Machine Learning at AWS? Join our team as a Lead UX Researcher and contribute to building a new product from the ground up. As part of the AWS Central UX Research team, you will be responsible for developing a robust research program to shape the future of analytics and ML experiences at AWS.

In this role, you will play a key part in defining the long-term vision, strategy, and goals for UX research for the Analytics and ML experience team. You will lead human-centered/user experience (UX) research for AWS Systems Manager products, providing generative and evaluative research insights to the product teams. Additionally, you will collaborate with cross-functional teams to identify and prioritize customer problems to solve throughout the user life cycle.

The ideal candidate will have a strong background in leading business-to-business (B2B) user research projects with demonstrated impact. You should possess excellent communication, presentation, and analytical skills, with a passion for advocating on behalf of users. If you have a BS in Human Factors, Cognitive Psychology, HCDE, or Computer Science, along with 7+ years of relevant research experience, we encourage you to apply. Experience in a highly agile/scrum environment and a startup environment is a plus.



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