Customer Service Order Analyst

3 weeks ago

Jessup, United States Baltimore Aircoil Full time

Position Purpose:  The Customer Service Order Analyst provides an exceptional level of service to representatives through a detailed review of submitted configurations and timely processing of orders to the appropriate manufacturing facility. Through knowledge of BAC’s products and processes the Customer Service Order Analyst prevents ambiguous and erroneous information from passing through the system to other departments ultimately ensuring the customer receives the equipment as expected.

PRINCIPAL ACCOUNTABILITIES

  • Analyze and process new orders
  • Run and interpret equipment selections to ensure performance of equipment selected by representative
  • Create Performance Curves and Sound Data specification sheets to accompany Customer Submittal
  • Collaborate with Product Applications to ensure unmistakable interpretation of special requirements
  • Sole manager of work lists with strong mechanical and technical knowledge of equipment and process to triage requests and assign to appropriate team member
  • Convey non-configurable changes to the appropriate manufacturing plant
  • Facilitate timely scheduled ship dates to representatives by managing back log reports for unscheduled orders and communicating with the appropriate manufacturing plant
  • Identifies and presents opportunities to improve processes to enhance service level, quality, and process efficiencies
  • Promptly process RMA credits by monitoring the disposition status from the plants in Lotus Notes
  • Support Senior Customer Service Order Analyst with documentation creation and configurable change orders
  • Assist representatives and customer through phone calls and emails when Inside Account Manager team is unavailable

NATURE AND SCOPE

The Customer Service Order Analyst will report the Order Process Lead.  As part of Customer Service the Customer Service Order Analyst will have daily interaction with domestic/international representatives, and OEM accounts as well as all departments within BAC corporate and manufacturing facilities.  They will manage and process all orders on the unit and part order worklist and provide backup assistance to the Senior Customer Service Order Analyst on pre-submittal packages, configurable changes and resubmittals.

KNOWLEDGE & SKILLS

  • Bachelor’s Degree, or equivalent background and experience plus 3+ years directly related experience
  • Customer service orientation (internal and external customers)
  • Requires excellent written and verbal communication skills, flexibility in handling a wide range of tasks, and attention to detail
  • Demonstrated strength in communication, problem solving, and follow-up
  • Ability to resolve complex problems in an efficient and timely manner
  • Requires a strong mechanical and technical aptitude in order to develop an in-depth knowledge of the product variations supplied by BAC
  • PC skills – Excel, Word, Power Point
  • Keyboard speed 50+ wpm
  • Knowledge of PeopleSoft desirable
  • Adobe Acrobat-pdf writer
  • AutoCAD desirable

PREFERRED

  • Has high level of customer focus with the ability to identify and prioritize urgent requirements
  • Takes ownership and works independently on assignments as well as work effectively as part of a team
  • A stress resistant person who’s willing to help others and shift priorities as needed
  • Ability to present best practices, alternative solutions to project initiatives

WORKING CONDITIONS:

Corporate work schedule with no travel required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

  • Customer Service Order Analyst

    3 weeks ago

    Jessup, United States Baltimore Aircoil Company Full time

    Job DescriptionJob DescriptionPosition Purpose: The Customer Service Order Analyst provides an exceptional level of service to representatives through a detailed review of submitted configurations and timely processing of orders to the appropriate manufacturing facility. Through knowledge of BAC’s products and processes the Customer Service Order Analyst...

  • Customer Service Representative

    2 weeks ago

    Jessup, United States The Chefs’ Warehouse Full time

    Position Summary: Our growing organization is looking for a skilled problem solver to join our team as a Customer Service Representative. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the...

  • Customer Service Representative

    2 weeks ago

    Jessup, United States Pete Pappas & Sons, Inc. Full time

    **POSITION OVERVIEW**: Provide Clerical and administrative support to the sales team with order entry, purchase order entry, along with managing pricing and providing 1st class customer support. **PRIMARY RESPONSIBILITIES** 1. Order Entry which includes calling customers for order 2. Managing Customer portals such as SVHarbor, I trade and Foodlink, and...

  • Customer Service Advocate

    2 days ago

    Jessup, United States Victory Packaging Full time

    The Opportunity: The Customer Service Advocate will serve as a support for the Baltimore branch and will be responsible for receiving and processing material orders directly from customers via telephone, email, or fax, in a timely and accurate manner. Requires detailed data entry into company designed computer system and communication with internal resources...

  • Customer Service Representative

    3 weeks ago

    Jessup, United States CareerBuilder Full time

    Job Type: Full Time. Reports to : Director of Customer Service. About Us At Tate, we are passionate about everything we do. Tate has been recognized worldwide as an industry leader in the development and manufacture of data center infrastructure solutions, for over 50 years. We have expanded our manufacturing footprint across the US, Europe, Canada, and...

  • Customer Service Representative

    2 weeks ago

    Jessup, United States Tate Inc. Full time

    Job Type: Full TimeReports to :Director of Customer Service.About UsAt Tate, we are passionate about everything we do. Tate has been recognized worldwide as an industry leader in the development and manufacture of data center infrastructure solutions, for over 50 years. We have expanded our manufacturing footprint across the US, Europe, Canada, and Australia...

  • Customer Service Representative

    4 weeks ago

    Jessup, United States Tate Inc. Full time

    Job DescriptionJob DescriptionJob Type: Full Time.Reports to: Director of Customer Service.About UsAt Tate, we are passionate about everything we do. Tate has been recognized worldwide as an industry leader in the development and manufacture of data center infrastructure solutions, for over 50 years. We have expanded our manufacturing footprint across the...

  • Customer Service Representative

    4 weeks ago

    Jessup, United States Tate Inc. Full time

    **Job Type**: Full Time. **Reports to**: Director of Customer Service. **About Us** At Tate, we are passionate about everything we do. Tate has been recognized worldwide as an industry leader in the development and manufacture of data center infrastructure solutions, for over 50 years. We have expanded our manufacturing footprint across the US, Europe,...

  • Customer Sales

    4 weeks ago

    Jessup, United States Tate Inc. Full time

    Job DescriptionJob DescriptionTate is seeking a professional, skilled individual for our Data Center Customer Service / Inside Sales Representative Team located in Jessup, MD.Basic Purpose:This position will work closely with sales, project managers, manufacturing, and fellow customer service colleagues to ensure timely processing and delivery of customer...

  • Customer Sales

    1 week ago

    Jessup, United States Tate Inc. Full time

    **Tate is seeking a professional, skilled individual for our Data Center Customer Service / Inside Sales Representative Team located in Jessup, MD.** **Basic Purpose**: This position will work closely with sales, project managers, manufacturing, and fellow customer service colleagues to ensure timely processing and delivery of customer orders. This position...

  • Order Selector

    2 weeks ago

    Jessup, United States Class Produce Group LLC Full time

    Description: The Selector evaluates and chooses bulk produce orders according to the pick sheet in preparation for delivery to the customer. **JOB DUTIES & RESPONSIBILITIES**: - Pull (select) orders according to pick sheet - Inspect produce to determine whether it meets acceptable standard of quality - Remove defective product so that it may be properly...

  • Customer Service Representative

    3 weeks ago

    Jessup, United States Cintas Full time

    **Requisition Number**: 171350 Cintas is seeking a Customer Service Representative to provide customer service to both our internal partners and our external customers through various activities. Responsibilities include answering customer calls and providing prompt issue resolution; data entry; assisting in account reconciliation; preparing reports and...

  • Order Selector

    4 weeks ago

    Jessup, United States Class Produce Group LLC Full time

    Job DescriptionJob DescriptionDescription:The Selector evaluates and chooses bulk produce orders according to the pick sheet in preparation for delivery to the customer.JOB DUTIES & RESPONSIBILITIES:Pull (select) orders according to pick sheetInspect produce to determine whether it meets acceptable standard of qualityRemove defective product so that it may...

  • Order Selector

    2 weeks ago

    Jessup, United States Class Produce Group LLC Full time

    Job DescriptionJob DescriptionDescription:The Selector evaluates and chooses bulk produce orders according to the pick sheet in preparation for delivery to the customer.JOB DUTIES & RESPONSIBILITIES:Pull (select) orders according to pick sheetInspect produce to determine whether it meets acceptable standard of qualityRemove defective product so that it may...

  • Csr - Customer Service Representative

    4 weeks ago

    Jessup, United States Acme Paper & Supply Co., Inc. Full time

    Minimum of 2 years' experience in a professional office environment - Prior experience in a call center or order processing environment - Proficiency in customer service data entry and order processing - Experience in wholesale distribution customer service is a plus - Ability to manage multiple tasks and projects simultaneously, meeting deadlines...

  • Warehouse Order Selector

    4 weeks ago

    Jessup, United States Sysco Full time

    IMMEDIATELY HIRING Warehouse Order Selectors **Job Details**: - Hiring immediately. - Industry-leading total rewards package. - Starting pay is $$22.56 hourly! - On-the-job training with career growth opportunities. - Overtime opportunities. **JOB SUMMARY**: This is a warehouse position responsible for operating an electric pallet jack to select the...

  • Warehouse Order Selector

    1 month ago

    Jessup, United States Sysco Full time $23

    IMMEDIATELY HIRING Warehouse Order SelectorsJob Details: Hiring immediately.Industry-leading total rewards package.Starting pay is $$22.56 hourly!On-the-job training with career growth opportunities.Overtime opportunities.JOB SUMMARY:This is a warehouse position responsible for operating an electric pallet jack to select the correct products, labeling...

  • Director of Customer Service, Americas

    4 weeks ago

    Jessup, United States Tate Inc. Full time

    Basic Purpose The Director of Customer Service, Americas will oversee all post-sales activities and customer interactions for Tate's product lines in the Americas region, including access floors, structural ceilings, and containment. The Director of Customer Service, Americas will be responsible for managing a team across multiple production and office...

  • Director of Customer Service, Americas

    2 weeks ago

    Jessup, United States Tate Inc. Full time

    Basic Purpose The Director of Customer Service, Americas will oversee all post-sales activities and customer interactions for Tate's product lines in the Americas region, including access floors, structural ceilings, and containment. The Director of Customer Service, Americas will be responsible for managing a team across multiple production and office...

  • Customer Service Representative

    2 weeks ago

    Jessup, United States Turf Equipment and Supply Company, Inc. Full time

    **Job title**: Customer Service Representative **Division**: Jessup, MD **Summary** - allowing us to Be the Best. **Duties & Responsibilities** - Responsible for answering calls from customers in a timely manner. - Identify and assess customers’ needs to achieve satisfaction. - Assist with placement of orders, refunds, or exchanges. - Customer care for...