Home Care Scheduler Bilingual Spanish

3 weeks ago

Monroe, New York, United States ComForcare Full time
REPORTS TO: Operations Manager/Administrator

JOB SUMMARY:Performs clerical/scheduling activities that facilitate Agency operations. These activities include coordination of employee schedules with client wants/needs, processing intake information, and communication with referral sources.

Hours to be worked for this position may vary.

QUALIFICATIONS

• High school graduate; advanced education desirable

• Current staffing experience, preferably staffing for a temporary Agency or in home health

• Knowledge of medical terminology or a general medical background desirable

• Demonstrates strong verbal, written and interpersonal communication skills

• Computer literate or willing to be trained on a personal computer

• Speaks, reads, writes, and comprehends English

• Demonstrates time management, organizational skills, and ability to function with minimal direction

ESSENTIAL FUNCTIONS/AREAS OF ACCOUNTABILITY

1. Maintains schedule for services requested and provided to agency clients.

a. Assures that cases are filled within established time frames.

b. Completes documentation (paper or automated system).

c. Provides appropriate notification of schedule to employee, client, contract agency, supervisor, and others as appropriate.

d. Monitors overtime and mileage records of employees.

e. Responds to emergency calls and arranges schedule accordingly.

2. Provides direction to direct care employees and communicates with supervisors as needed to assure safe and effective coverage of client needs.

a. Assigns Agency staff to clients as directed by the licensed professional staff, Plan of Care/Aide Care Plan and service request.

b. Assures employees receive complete and accurate directions and information about client needs as directed by licensed
professional staff, Plan of Care/Aide Care Plan and service request.

c. Reports any scheduling changes and/or client concerns to the supervisor. Notifies clients of changes and monitors employee
performance in areas of dependability, responsiveness, timeliness, and client concerns.

d. Participates in the evaluation and performance review of field staff.

e. Verifies time records with schedules.

f. Follows up with employees on scheduling problems encountered by the on-call staff.

3. Participates in determining hiring needs.

a. Minimizes substitution of employees and maximizes permanent coverage.

b. Maintains adequate numbers of available on-call staff.

c. Notifies Supervisor of staff needs.

d. Meets with nursing and marketing staff to anticipate needed coverage (new clients' increased needs).

4. Maintains confidentiality in all aspects of the job.

a. Respects the confidentiality of information in client and employee records.

b. Shares information in accordance with Agency policy.

c. Protects documents in a manner that prevents unauthorized access.

5. Performs job in compliance with Agency policies and procedures as well as community and professional standards.

a. Assures compliance with applicable state, federal, and if applicable, accreditation standards.

b. Attends meetings and educational programs as required.

c. Accepts responsibility for personal and professional development.

d. Participates in the Agency's ongoing quality improvement activities.

6. Performs other related duties and responsibilities as deemed necessary.

PHYSICAL/ENVIRONMENTAL DEMANDS

The information below is intended to describe the general context/requirements for performance of this job. During a typical workday, this position requires the activities listed. It is not to be considered an exhaustive statement of duties, responsibilities, or requirements and does not limit the assignment of additional duties.

Compensation: $26.00 - $28.00 per hour

Live your best life possible while helping others live theirs

Our Caregivers are the heart and soul of what we do. For that reason, we put our CaregiversFirst each and every day.

At ComForCare, it is our CaregiverFirst promise, that our caregivers will be:
  • Treated with respect and dignity.
  • Provided exceptional training on a regular and ongoing basis.
  • Are never alone in the field - support is always available.
  • Thoughtfully matched with clients that they are compatible with.
Join our team and be a part of a certified Great Place To Work Thousands of ComForCare employees were surveyed and the response was overwhelmingly positive, with 90% agreeing that ComForCare is in fact a Great Place To Work.

By selecting the positions below, you acknowledge that you are applying for employment with an independently owned and operated ComForCare franchisee, a separate company and employer from ComForCare and any of its affiliates or subsidiaries. You understand that each independent franchisee is solely responsible for all decisions relating to employment including (and without limitation to) hiring and termination, and ComForCare does not accept, review or store my application. Any questions about your application or the hiring process must be directed to the locally owned and operated ComForCare franchisee.

Equal Opportunity Employer: Disability/Veteran.

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