Part Time- Front Desk/PBX Agent

2 weeks ago

Delray Beach, Florida, United States Seagate Hospitality Group LLC Part time
Position Summary:

The Front Desk/PBX Agent serves as the initial point of contact for guests at The Seagate Hotel & Spa, embodying the company's commitment to providing exceptional customer service. This role entails handling various tasks such as answering phones, greeting guests, performing administrative duties, and ensuring a seamless guest experience. This position involves handling a fast-paced environment, focusing on guest reservations, and ensuring accurate information is processed into the Property Management System (PMS) via various communication channels.

Responsibilities:
  • Confirm the sell status for the day and review group bookings, noting any special arrangements or requests.
  • Organize reservations for the day's arrivals, pre-blocking VIP and group reservations.
  • Run daily reports including house counts, room availability, occupancy, arrivals, and departures.
  • Check guests in following credit policies and ensure the security of keys and key cards.
  • Resolve guest problems promptly and efficiently.
  • Take reservations in accordance with availability and handle outbound mail, messages, and packages.
  • Maintain accurate turn away statistics if required.
  • Understand and utilize the property management system effectively.
  • Run appropriate daily special request reports and distribute them.
  • Process credit limit reports and handle cash transactions accurately.
  • Handle incoming reservation calls, answer inquiries, and provide necessary information.
  • Process related mail such as reservation requests and correspondence.
  • Provide clear directions and local area information to guests when needed.
  • Promote effective referral services with other hotels.
  • Stay informed about the property's sell status, group arrivals, special promotions, and local events.
  • Understand property security and key control procedures, as well as reservation policies.
  • Be familiar with property fire safety and emergency procedures, including emergency phone numbers.
  • Perform any other duties as required.
Qualifications:
  • Clear, concise, and grammatically correct communication skills in the primary language.
  • Ability to understand and fulfill requests promptly and accurately.
  • Outgoing, friendly, and patient demeanor, even during extended hours.
  • Strong multitasking abilities with poise, accuracy, and timeliness.
  • Familiarity with The Seagate Hotel's policies and procedures.
Physical Requirements:
  • Ability to stand for extended periods, up to 8 hours or more.
  • Willingness to work long hours, weekends, nights, and holidays as necessary.
  • Capability to stand and walk for extended periods, lift, carry, and push up to fifty pounds, and operate pushcarts weighing up to 250 pounds.

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