Field Application Engineer

1 week ago

Fremont, California, United States Everguard Full time

About Everguard:

Everguard's mission is to protect companies' most important assets - their people - with the first truly proactive solution dedicated to industrial safety. Their Industrial Health and Safety platform utilizes artificial intelligence (AI) and sensor fusion driven by technologies that include edge computing, computer vision (CV), real-time location system (RTLS) and others. Everguard's Sentri360 solution provides proactive interventions to help prevent and avoid industrial accidents and the billions of dollars in fees and lost-time incidents they cause. Everguard is on a mission to make the world's industrial environment safer with technology solutions, and to drive a shift in safety from reactive to proactive approaches to reduce the risk of industrial accidents. Our global team is developing the future of industrial safety based on machine learning, computer vision, and IoT.

About this role:

The Field Application Engineer (FAE) takes the lead in deploying the Everguard solution, while actively supporting and guiding customers to drive adoption and usage.

Responsibilities and Duties:

Engage in initial discovery meetings, delivering demos and technical proof of concept trials for both existing and potential customers.

      Conduct system training and on-going technical support to customers for both our user portal and on-site solutions.

      Research and identify issues at deployment locations, involving site mapping, walkthroughs, timetables, and awareness of potential variables impacting deployment.

      Collaborate with engineering, product development, and business development to report system issues, identify challenges, and propose solutions.

      Facilitate with customer to install and calibrate hardware at customer deployments both inside and outside facilities as needed.

      Plan, manage, draft, and conduct various field tests and use cases in conjunction with Engineering.

      Monitor customer deployments as assigned and work with customers on issues through resolution. Act as the first point of contact (Tier 1) for clients with issues concerning their deployed solution(s).

      Monitor and resolve customer system issues within agreed timelines

      Travel up to 60% of the time.

Job Qualifications and Requirements:

Bachelor's degree in computer science, engineering, information technology or another related discipline.

      At least 3-5 years' experience as a Field Applications Engineer or network engineering role

      Ability to travel up to 60% of the time.

      Ability to work in an outdoor environment in a wide variety of weather conditions.

      Hands on experience deploying technical systems - hardware and software.

      Experience in deploying and troubleshooting power and communication devices.

      Strong understanding of a start-up environment and have an entrepreneurial mindset with outstanding organizational/program management skills.

      Be a problem solver.

      Have a strong customer focus and ability to multi-task.

      Possess the ability to learn and work in changing and emerging technologies.

      Have strong organizational, communication and interpersonal skills.

      Must have valid work authorization in US

      Prior experience working in or deploying systems in industrial environments is a big plus.

Compensation and Benefits

Salary: ranging from $60,000 to $100,000 per year, along with equity. Base salary will be determined based on relevant years of experience, education, skills and location.

      401(k) savings plan with employer contributions

      Insurance: Health, dental, and vision insurance coverage provided.

Leave: 15 days of paid time off (PTO), 5 sick days, 10 paid holidays, and office closure from Christmas to New Year.

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