Room Attendant

2 weeks ago

Belmont, United States Strand Hospitality Services Full time
Description

Join the Hampton Inn Charlotte-Belmont @ Montcross, a Strand Hospitality managed hotel

We offer competitive pay and benefits for our valued employees

Full time Strand Hospitality associates have the option to enroll in Aetna medical, dental, and vision plans. You also receive paid time off, paid basic life and AD&D insurance and the option to purchase additional life for yourself, a spouse and/or children.

Everyone (including part time associates) can join a 401(k) Fidelity plan with a company match of up to 4% of the employee annual income. You also receive pay at time and a half on major holidays, as well as discounts in hotels located worldwide, theme parks, Broadway shows, and much more

Job Summary

To maintain the cleanliness and the appearance of guest accommodations and public space. The Room Attendant will ensure he/she meets all brand or hotel standards in the rooms and public spaces.

Duties and Responsibilities

The Room Attendant's responsibilities include, but are not limited to:
  • Receive list of assigned rooms from supervisor. Prioritize rooms based on direction from supervisor or as noted on list.
  • Follow sign in/out procedures for key to access rooms.
  • Check the inventory of cleaning cart and add any necessary supplies.
  • Knock and announce self before entering room; return at a later time if rooms are occupied.
  • Upon entry, immediately notify supervisor of any damage or strong odor to room.
  • Immediately notify supervisor of suspicious activity.
  • Remove linens, towels, bedspreads, and blankets from each assigned room and provide fresh replacements. Follow appropriate protocol for checkouts versus stayovers.
  • Neatly make beds and stock towels, washcloths, and hand towels according to policies.
  • Thoroughly clean and disinfect bathroom and kitchenette or coffee-preparation areas according to hotel polices.
  • Disinfect all surfaces, to include all high-touch items; wall and lamp switches, thermostat, door handles, telephone, TV remote(s), etc.
  • Clean mirrors, glass and dust pictures and other objects in room.
  • Vacuum floors and remove trash.
  • Check complimentary coffee, snacks, and toiletry supplies in the room, restocking according to provided hotel checklist and policy.
  • Ensure room meets hotel and brand standards with a final walkaround.
  • Notify supervisor of found items and bring to lost and found if guest has checked out.
  • Notify supervisor of rollaways or cribs in rooms for pickup and storage.
  • Notify supervisor of room availability.
  • Ensure soiled linens are provided to laundry timely.
  • Notify maintenance department of needed maintenance or repairs based on hotel processes.
  • Perform other related duties as assigned.
Requirements
  • Detail-oriented and thorough.
  • Ability to remain discreet and respect the privacy of guests.
  • Ability to perform consistent work to the highest of standards.
  • Ability to interact with guests in a pleasant, friendly way.
  • Ability to read, write, speak, understand, and communicate in basic English preferred. Other languages in addition to English is a plus.
  • Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs..
  • Ability to be flexible and work weekends, holidays and be scheduled any days of the week. Weekends are required.
Strand Core Values

All associates are expected to embody the values listed below with everyone they encounter and to support the company mission to Develop Prosperous, Lasting Relationships.

RESPECTFUL

ADAPTIVE

SERVICE

ACCOUNTABLE

UNIFIED

DEDICATED

Room Attendant Core Competencies
  • Cleanliness
  • Efficiency/Production
  • Timeliness
  • Guest Satisfaction
  • Friendliness/Helpfulness
Work Environment
  • Frequent standing, walking, bending forward and trunk rotation while standing or sitting
  • Frequent stair climbing, squatting, kneeling and reaching both above and below shoulder
  • Vision - must have the ability to adjust focus as well frequent use of close, peripheral and depth/distance vision
  • Hands/Fingers - frequent use of fine motor skills
  • Frequent lifting and carrying up to 25 lbs.
  • Frequent pushing and pulling carts of up to 100 lbs on wheels
  • Frequent forceful grip
  • Occasional crawling


It is the policy of Strand Hospitality Services not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.

This document is not an employment contract.

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