IT Support Analyst I

4 months ago

Fresno, United States D and H Distributing Co Full time
IT Support Analyst, Fresno

Hours: Sunday 7pm-3:30am; Monday-Thursday 3pm-11:30pm

SUMMARY

Technology Service Center (TSC) responsibilities include: Support for day-to-day ticket management and service requests; end-user support of systems and applications; incident escalation and tracking. The Technology Service Center position is accountable for addressing end-user issues in a timely manner, first call resolution (FCR), and incident assignment and submission.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Provide phone support, onsite, and remote end-user client support (Windows).
  • Provide equipment and cabling support, onsite and at our Distribution Centers.
  • Install and teardown IT equipment as needed onsite and at our Distribution Centers.
  • Utilize ServiceNow ticketing system to create, assign, triage and determine escalation path.
  • Investigate and troubleshoot applications, operating systems and peripherals.
  • Deploy and maintain computer, IP phone, scanner, and other peripherals.
  • Basic network printing support.
  • Build, maintain, and image desktop hardware and replace or upgrade legacy hardware.
  • Test new applications and operating systems for compatibility.
  • Ensure the asset management library is accurate.
  • Assist with boxing and shipping of equipment.
  • Other responsibilities as assigned.
  • Travel to DCs as needed.
KNOWLEDGE, SKILLS, and/or ABILITIES
  • Strong analytical skills, will require an extended knowledge of Microsoft Excel and/or other analytical software.
  • Keen desire to learn & increase knowledge in network, server, & system administration.
  • Strong troubleshooting skills including ability to diagnose root-cause and offer solutions.
  • Ability to quickly become proficient in proprietary applications.
  • Excellent written and verbal communication skills.
  • Follow a process or procedures with guidance or instruction.
  • Team-player attitude.
  • Meticulous attention to detail.
  • Willingness and ability to learn new technologies.
EDUCATION and/or EXPERIENCE
  • Education
    • One year Certificate from College or Technical School; or six to one year related experience and/or training or equivalent combination of education and experience.
  • Experience
    • 1-2 years of impeccable customer service experience
    • 1-2 years of help desk or technical support experience

  • Human Resources Analyst I

    4 weeks ago

    Fresno, California, United States Omni Inclusive Full time

    Job Summary:The Human Resources Analyst I will analyze our organization's future workforce to identify potential shortfalls and design interventions to fill the gaps. We are seeking someone to conduct quantitative and qualitative analysis on data to generate insights and information to ensure accurate predictive forecasting.Key Responsibilities:* Apply and...

  • Licensing Program Manager I Position

    2 weeks ago

    Fresno, California, United States Department of Social Services Full time

    Licensing Program Manager I Job SummaryThis role is responsible for monitoring and supervising Licensing Program Analysts, performing quality assurance reviews, planning and conducting training, reviewing complaint investigations, and providing technical and supervisory direction.Key ResponsibilitiesMonitor and supervise Licensing Program AnalystsPerform...

  • Information Technology Support Analyst

    4 weeks ago

    Fresno, United States D&H Distributing Full time

    IT Support Analyst, FresnoHours: Sunday 7pm-3:30am; Monday-Thursday 3pm-11:30pmSUMMARYTechnology Service Center (TSC) responsibilities include: Support for day-to-day ticket management and service requests; end-user support of systems and applications; incident escalation and tracking. The Technology Service Center position is accountable for addressing...

  • Information Technology Support Analyst

    4 weeks ago

    fresno, United States D&H Distributing Full time

    IT Support Analyst, FresnoHours: Sunday 7pm-3:30am; Monday-Thursday 3pm-11:30pmSUMMARYTechnology Service Center (TSC) responsibilities include: Support for day-to-day ticket management and service requests; end-user support of systems and applications; incident escalation and tracking. The Technology Service Center position is accountable for addressing...

  • Information Technology Support Analyst

    1 month ago

    fresno, United States D&H Distributing Full time

    IT Support Analyst, FresnoHours: Sunday 7pm-3:30am; Monday-Thursday 3pm-11:30pmSUMMARYTechnology Service Center (TSC) responsibilities include: Support for day-to-day ticket management and service requests; end-user support of systems and applications; incident escalation and tracking. The Technology Service Center position is accountable for addressing...

  • Information Technology Support Analyst

    4 months ago

    Fresno, United States D&H Distributing Full time

    IT Support Analyst, FresnoHours: Sunday 7pm-3:30am; Monday-Thursday 3pm-11:30pmSUMMARYTechnology Service Center (TSC) responsibilities include: Support for day-to-day ticket management and service requests; end-user support of systems and applications; incident escalation and tracking. The Technology Service Center position is accountable for addressing...

  • Information Technology Support Analyst

    2 weeks ago

    fresno, United States D&H Distributing Full time

    IT Support Analyst, FresnoHours: Sunday 7pm-3:30am; Monday-Thursday 3pm-11:30pmPosition requires onsite work Sunday-ThursdaySUMMARYTechnology Service Center (TSC) responsibilities include: Support for day-to-day ticket management and service requests; end-user support of systems and applications; incident escalation and tracking. The Technology Service...

  • Information Technology Support Analyst

    3 weeks ago

    Fresno, United States D&H Distributing Full time

    IT Support Analyst, FresnoHours: Sunday 7pm-3:30am; Monday-Thursday 3pm-11:30pmPosition requires onsite work Sunday-ThursdaySUMMARYTechnology Service Center (TSC) responsibilities include: Support for day-to-day ticket management and service requests; end-user support of systems and applications; incident escalation and tracking. The Technology Service...

  • Information Technology Support Analyst

    2 weeks ago

    fresno, United States D&H Distributing Full time

    IT Support Analyst, FresnoHours: Sunday 7pm-3:30am; Monday-Thursday 3pm-11:30pmPosition requires onsite work Sunday-ThursdaySUMMARYTechnology Service Center (TSC) responsibilities include: Support for day-to-day ticket management and service requests; end-user support of systems and applications; incident escalation and tracking. The Technology Service...

  • Medical Consultant I

    3 days ago

    Fresno, California, United States Department of Social Services Full time

    **Job Summary**We are seeking a highly skilled Medical Consultant I to join our team at the Department of Social Services. This role is responsible for adjudicating applications for disability benefits under various programs, including Social Security and Medi-Cal.About the RoleThe successful candidate will work under the direction of the Team Manager (TM)...

  • Bankruptcy Auditor

    4 weeks ago

    Fresno, United States FSA Federal Full time

    FSA Federal (FSA) is focused on delivering unsurpassed services in support of law enforcement and homeland security. We currently have multiple potential vacancies for various levels of Bankruptcy Auditor/Financial Analyst positions. If you are looking for a meaningful, mission driven career, join FSA!The Bankruptcy Auditor/Financial Analyst (BAFA) shall be...

  • Associate Governmental Program Analyst

    1 week ago

    Fresno, California, United States Department of Transportation Full time

    Job DescriptionWe are seeking a highly skilled Associate Governmental Program Analyst to join our team at the Department of Transportation.The selected candidate will perform complex technical analytical administrative tasks and personnel analysis under the direction of a Staff Services Manager I.Key Responsibilities:Perform technical analytical...

  • Financial Analyst

    1 month ago

    Fresno, California, United States Linmore LED Labs Inc Full time

    Job DescriptionLinmore LED Labs Inc is seeking a detail-oriented Financial Analyst to support daily operations and contribute to the company\u0027s growth and development.The ideal candidate will have a proactive mindset and experience in financial analysis, reporting, and accounting processes. The Financial Analyst will work closely with the Accounting...

  • Phlebotomist I

    5 days ago

    Fresno, United States ICONMA Full time

    Our Client, a Medical Research company, is looking for a Phlebotomist I for their Fresno, CA location. Responsibilities: The Phlebotomist I represents the face of the company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The Phlebotomist I draws quality blood samples from patients and...

  • Sr. Applications Analyst

    6 months ago

    Fresno, United States Houston Methodist Full time

    Sr. Applications Analyst - EPIC Ambulatory (Hybrid) REFER A FRIEND Current Employees Apply BACK Location: Telecommute Job Ref: 57379 Talent Area: Information Technology Job Shift: 1st - Day Job Type: Full-Time Posted Date: June 14, 2024 At Houston Methodist, the Senior Application Analyst position is responsible for expert level support and...

  • Financial Analyst

    2 months ago

    Fresno, United States West 4th Strategy, LLC Full time

    Financial Analyst ROLEWe need a Financial Analyst for the United States Attorney’s Office, Eastern District of California (USAO-EDCA). TheUSAO is responsible for prosecuting and defending cases for the federal government. Your role as a Financial Analyst for the USAO EDCA will be to conduct in-depth financial analysis to determine the financial standing of...

  • Financial Analyst

    1 month ago

    fresno, United States West 4th Strategy, LLC Full time

    Financial Analyst ROLEWe need a Financial Analyst for the United States Attorney’s Office, Eastern District of California (USAO-EDCA). TheUSAO is responsible for prosecuting and defending cases for the federal government. Your role as a Financial Analyst for the USAO EDCA will be to conduct in-depth financial analysis to determine the financial standing of...

  • Financial Analyst

    2 months ago

    Fresno, United States West 4th Strategy, LLC Full time

    Financial Analyst ROLEWe need a Financial Analyst for the United States Attorney’s Office, Eastern District of California (USAO-EDCA). TheUSAO is responsible for prosecuting and defending cases for the federal government. Your role as a Financial Analyst for the USAO EDCA will be to conduct in-depth financial analysis to determine the financial standing of...

  • Financial Analyst

    1 month ago

    fresno, United States West 4th Strategy, LLC Full time

    Financial Analyst ROLEWe need a Financial Analyst for the United States Attorney’s Office, Eastern District of California (USAO-EDCA). TheUSAO is responsible for prosecuting and defending cases for the federal government. Your role as a Financial Analyst for the USAO EDCA will be to conduct in-depth financial analysis to determine the financial standing of...

  • Phlebotomy - Phlebotomist I

    1 month ago

    Fresno, United States ICONMA Full time

    Our Client, a Medical research company, is looking for a Phlebotomist I for their Fresno, CA location. Responsibilities: The Phlebotomist I represents the face of the company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The Phlebotomist I draws quality blood samples from patients and...