Rebar Fabrication

A position at White Cap isn't your ordinary job. You'll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Responsible for beginning, mediating, and completing the Fabrications order process.

Major Tasks, Responsibilities, and Key Accountabilities

• Serves as liaison between sales department, customers, and the fabrication warehouses regarding order status and issues.
• Processes the concessions portion of team's returns and serves as second tier support for escalated returns to ensure final resolution.
• Acts as initial triage for inbound requests, processing RFIs accordingly, and assigning to the appropriate product queue for processing
• Provides support for account groups requiring compliance (i.e. Government, Web, Personalized, etc.).
• Provides support for strategic projects.
• Serves as point of contact for departmental escalation email group.
• Assists with system testing for departmental product updates.
• Performs other duties as assigned.

• Refers complex, unusual problems to supervisor.
• Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
• None.

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
• No travel required.

• HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.