Cybersecurity Service Manager

6 days ago

Augusta, Maine, United States Corsica Technologies Full time

Cybersecurity Service Manager

Purpose

The Cybersecurity Service Manager is responsible for overseeing daily operations of Corsica's Event Management team, which provides event analysis and threat hunting for both Corsica and our managed services clients. The Cybersecurity Service Manager ensures that Event Management personnel deliver rapid threat response while meeting objectives for accuracy and efficiency. The Cybersecurity Service Manager also monitors the performance of the Event Management team, provides feedback and coaching, and implements best practices and improvements.

Responsibilities

The responsibilities for this position include:

  • Provide leadership within Corsica's Managed Services teams to clearly communicate and supervise the Corsica Managed Services Delivery Model.
  • Supervise and provide regular feedback to all team members, ensuring they are meeting the goals of the Corsica Managed Services delivery model.
  • Effectively communicate with clients, whether it be anticipating a need, managing a resolution, or following through on a commitment.
  • Ensure all customer problems, incidents and requests are effectively managed and met.
  • Identify, propose and follow-through on customer-driven and data-driven ideas to improve the Corsica Managed Services Delivery model.
Competencies and Qualities

Qualified candidates must meet the following job requirements:
  • Able to function effectively in a high-paced environment.
  • Able to understand the perspective of the client in all service interactions.
  • Make effective use of time, delegating and completing tasks effectively and on time.
  • Able to work with a team, communicate effectively, and have high attention to detail.
  • Meet clients' and Corsica's expectations for attendance, quality, and performance.
  • Able to drive a culture of continuous improvement while fostering creativity and innovation.
  • Able to develop short- and long-term action plans based on metrics and key performance indicators.
Education, Experience, and Certifications
  • Bachelor's degree in cybersecurity, information systems, or a related field.
  • At least 5 years of experience in cybersecurity or security-related roles.
  • At least 2 years of experience managing or leading a security team.
  • Excellent communication, interpersonal, and customer service skills
  • Strong security knowledge and security analysis skills.
  • Familiarity with IT service management frameworks and tools.
  • Certification like CISSP, CASP, CISM, GCIH, or GSEC are a plus.
Supervisory Responsibility

This position has direct supervisory responsibilities and is expected to supervise work on service tickets to ensure alignment with Corsica processes.

Work Environment

In most cases, work will be performed in a climate-controlled office space. Work will require standard office equipment, such as computers, phones, and multi-function printers. The position will be expected to make use of specialized tools and software for troubleshooting and maintaining the security of systems and infrastructure.

Travel

This position requires less than 10% travel. Overnight travel may be required infrequently for management or business development purposes.

Physical Demands
  • Candidates should be able to lift 20 pounds or more.
  • Position requires sitting for long periods of time and may occasionally require bending, lifting, and driving.
Position Type/Expected Hours

This is a full-time position for five, eight-hour days (40 hours total) per week, , Monday - Friday 8:00 AM to 5:00 PM. A one-hour lunch break is provided.

Other Duties

Please note this job description does not contain a comprehensive listing of all possible activities, duties, or responsibilities required for this position. Duties, responsibilities, and activities may change at any time with or without notice.

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