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Pharmacy Technician

4 months ago

Renton, United States Actalent Full time

Job Description: KAISER pharmacy Technician Techs will be working in a Call Center on the phone taking calls from members and inputting RXs for filling offsite Interact directly with patients related to new prescription and refill requests, shipment status, billing issues, demographic updates, payment inquiries and general questions Responsible for maintaining productivity and quality standards, along with legal and company compliance Track and triage all coverage determination requests for approval Manage difficult or emotional patient situations: Respond promptly to patient needs and service requests, accept feedback to improve service, meet commitments Display excellent communication skills Make outbound calls to patients to collect shipping and billing information Field inbound calls from pharmacy personnel or patient to discuss or answer patient requests and/or questions, and troubleshoot any problems REQUIREMENTS: 6+ months of pharmacy technician experiences Must have WA Pharmacy Technician License Full flexibility for scheduling 7 days a week 7AM-7PM EXCELLENT Customer Service Skills About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: Hiring diverse talent Maintaining an inclusive environment through persistent self-reflection Building a culture of care, engagement, and recognition with clear outcomes Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.