IT Tech Support

5 months ago

Lander, United States Fremont County School District 14 Full time
Position Type:
Technology/Computer Technician

Date Posted:
5/14/2024

Location:
District Wide

Date Available:
2024-2025 School Year

Closing Date:
Open until Filled
FREMONT COUNTY SCHOOL DISTRICT #14

IT SUPPORT TECHNICIAN

JOB DESCRIPTION

TITLE: IT Support Technician

QUALIFICATIONS:
  1. Post-Secondary Degree in Information or Computer Science related field, equivalent years of work experience, or a combination of training and previous work experience
  2. Basic understanding of computer hardware, software, networking, and troubleshooting principles.
  3. Familiarity with Chrome, Windows and Mac operating systems, educational software, and common productivity tools used in schools. Any other alternatives to the above qualifications as the Board may find appropriate and acceptable.
  4. Strong problem-solving skills, with the ability to think analytically and logically, and provide effective solutions in a fast-paced environment.
  5. Excellent communication and interpersonal skills to interact with users of varying technical backgrounds, including students, teachers, and administrative staff.
  6. Ability to work both independently and collaboratively as part of a team, managing multiple priorities and meeting deadlines.
  7. Flexibility to work outside regular school hours (evenings/weekends) for system updates, maintenance, or emergencies, as required.
  8. Strong attention to detail and organizational skills for maintaining accurate records, documentation, and equipment inventory.
  9. Demonstrated ability to work with confidential and time sensitive matters.
  10. Valid driver's license, along with proof of current insurance coverage.
JOB GOAL: To support the responsive and efficient operations of all hardware and software systems utilized in the district. To maintain and ensure the integrity of student data through multiple platforms. This is an excellent opportunity for someone who is passionate about technology and education and is looking to launch their career in the IT field within a school district environment.

PERFORMANCE RESPONSIBILITIES:
  1. Provide first-level technical support to students, teachers, and staff, addressing their IT-related inquiries through various channels, including in-person, phone, email, or remote assistance.
  2. Assist users in troubleshooting hardware, software, and network issues, escalating complex problems to senior team members or specialized departments, if necessary.
  3. Manages and communicates all service request tickets. Keeps assigned schedule.
  4. Set up and configure computers, laptops, tablets, and other devices for student and staff use, ensuring all necessary software and security measures are in place.
  5. Install, update, and maintain software applications, operating systems, and educational software on school computers.
  6. Support users of Google Suite of applications, Internet, and Web-based applications
  7. Monitor and maintain computer systems, network infrastructure, and audio-visual equipment, identifying and resolving technical issues promptly to ensure uninterrupted classroom activities. Attends district approved in-services, workshops.
  8. Assist in managing user accounts, permissions, and access rights, following established protocols and security guidelines.
  9. Maintain an inventory of IT equipment, track hardware and software licenses, and assist in the procurement of new devices or software as needed.
  10. Provide basic training and workshops to enhance users' proficiency with educational software and technology tools.
  11. Stay up to date with the latest technological advancements and educational technology trends to offer proactive support and suggest improvements in line with the district's goals.
  12. Maintains data integrity in all systems relating to student and staff data. Identify, diagnose, and resolve problems for users of the Student Information System (SIS).
  13. Assist in performing basic SIS setup for schools before the start of the new school year. Assist district staff to facilitate the New Year Rollover and Year-End Transition.
  14. Grant SIS access to end-users with the appropriate level of system security. Reset passwords as needed.
  15. Document technical procedures, create user guides, and contribute to the knowledge base, promoting efficient problem-solving and knowledge sharing within the IT team
  16. Support the local, state and national data collection and reporting for student information, as well as ensure data integrity and accuracy by enforcing District procedures as they relate to data collection, retention and reporting.
  17. Travel to schools within the district.

The above list is a summary of the functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties.

TERMS OF EMPLOYMENT: At-Will, 260 Days

EVALUATION: Performance will be evaluated in accordance with the provisions of the Board's policy on evaluation of support staff.

Fremont County School District 14 is an Equal Opportunity Employer. Fremont County School District 14 ensures equal employment opportunities regardless of race, creed, gender, color, national origin, religion, age, sexual orientation or disability. Fremont County School District 14 has a policy of active recruitment of qualified minority teachers and non-certified employees. Any individual needing assistance in making application for any opening should contact the Department of Human Resources.

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